Ashley Hernandez DeLaCruz
Federal Heights
Summary
Professional management expert prepared to drive operational excellence and team performance. Possesses comprehensive experience in overseeing operations, ensuring seamless processes, and fostering collaborative environment. Known for reliability, adaptability, and strategic problem-solving, contributing significantly to organizational success.
Overview
7
7
years of professional experience
Work History
Community Manager
Maiker Housing Partners
11.2023 - Current
- Management duties that include property finances, and evictions.
- Resolve resident issues and concerns
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Complete monthly Financial reports and property month end reports
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Assistant Community Manager
Maiker Housing Partners
04.2021 - 11.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Specialist
Maiker Housing Partners
06.2018 - 04.2021
- Closed leasing contracts by overcoming objections and accurately processing paperwork
- Established virtual and in person tours to expertly showcase features and benefits
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
Education
High School Diploma -
Boulder High School
Boulder, COSkills
- Employee performance management
- Financial reporting
- Adaptability and flexibility
- Proficient in Word, Excel
- Property management
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Maiker Housing Partners
11.2023 - Current
Assistant Community Manager
Maiker Housing Partners
04.2021 - 11.2023
Leasing Specialist
Maiker Housing Partners
06.2018 - 04.2021
High School Diploma -
Boulder High School
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