Ashley Harper
Parker
Summary
Authorized to work in the US for any employer
Driven Retail Manager with more than 18 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Kate Spade
06.2023 - 02.2025
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased profit by streamlining operations.
Experience Manager
Michael Kors
05.2022 - 06.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Service Manager
Ulta
06.2020 - 05.2022
- Manage prestige beauty department, Salon and boutiques
- Plan and Organize events
- Provide brand education and work directly with area representatives
- Hiring and training/developing
- Met with customers to discuss service needs and offer available solutions.
Store Manager
Carters's/OshKosh
07.2014 - 02.2020
- Effectively manage all aspects of the store inclusive of customer engagement, operational execution, people management, and merchandising presentation
- Was able to increase store comp sales to +15.5% in 2017
- 2018-2019 Developed an entirely new management/store team
- Ended 2019 107% to companies sales plan
Store Manager
Hanesbrands
04.2013 - 06.2014
Assistant Manager
Hanesbrands
10.2007 - 04.2013
Education
Denver Lutheran
Denver, COEarly Childhood Care And Education
Red Rocks Community College
Denver, COSkills
- Performance reporting
- Performance monitoring
- KPI tracking
- Schedule oversight
- Marketing
- Management
- Decision-making
- Customer retention
- Business development
- Cultural awareness
- Employee motivation
- Staff development
Certification
- Retail Management (15+ years)
- Scheduling (15+ years)
- Team Building (15+ years)
- Merchandising (15+ years)
- Customer Service (15+ years)
- Cash Handling (15+ years)
- Payroll (15+ years)
- Retail (15+ years)
- Training (15+ years)
- Operations (15+ years)
- Management (15+ years)
- Inventory (15+ years)
Timeline
Operations Manager
Kate Spade
06.2023 - 02.2025
Experience Manager
Michael Kors
05.2022 - 06.2023
Service Manager
Ulta
06.2020 - 05.2022
Store Manager
Carters's/OshKosh
07.2014 - 02.2020
Store Manager
Hanesbrands
04.2013 - 06.2014
Assistant Manager
Hanesbrands
10.2007 - 04.2013
Denver Lutheran
Early Childhood Care And Education
Red Rocks Community College
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