Ashley Flaskerud
Lakewood
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed as a Customer Service Manager at Champion Windows. Excelled in reducing customer complaints and enhancing satisfaction through effective resolution strategies. Skilled in Microsoft Office and interpersonal communication, adept at training and mentoring teams to achieve excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Champion Windows
09.2022 - Current
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Owner
Paradise Cleaners
02.2018 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Security Officer
Argus
04.2014 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Nail Technician - Nails
Red Rocks Community College
Denver, CO06.2012
Diploma - General
Lawrence High
Lawrence KS06.2001
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Excellent time management skills
- Cash handling
- Exceptional interpersonal communication
Accomplishments
I was featured on LinkedIn by my employer after only one year of being employed.
Timeline
Customer Service Manager
Champion Windows
09.2022 - Current
Owner
Paradise Cleaners
02.2018 - 03.2020
Security Officer
Argus
04.2014 - 01.2018
Nail Technician - Nails
Red Rocks Community College
Diploma - General
Lawrence High
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