Ashley Fellows

Finishing LCSW clinical hours (3,360 total)

• Provided ongoing counseling to help patients deal with conditions and processes
• Documented case notes daily and coordinated follow-up for seamless case management.

POSITION ELIMINATED AFTER ALMOST 1 YEAR

• Management of 40 bed sub-acute/long term care attached to a CCRC to include survey management, budget, census and resident/family satisfaction.
• Assisted facility in clearing high level deficiencies from annual survey
• Increased census 13 ADC with an increased Medicare and Managed Care QMIX
• Managed turnover and appropriate adequate staffing through development of recruitment sources.
• Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.

Left long term care to take a break post COVID and work on LCSW clinical hours.

• Explained medical care options to help families make informed healthcare decisions.
• Worked with medical teams, patients and families to implement effective treatment plans.

• Overall management of a 116-bed facility to include, but not limited to, a high volume of skilled nursing patients and long-term care residents.
• Providing leadership and oversight to a new management team including educating on old and new federal regulations and industry changes.
• Three infection control surveys occurred during the COVID-19 pandemic and the facility received zero deficiencies.
• Managed the facility through COVID-19 outbreak which included assisting with staff shortages, maintaining budget during periods of no admissions, educating staff on infection control, and keeping residents/families updated frequently.
• Decreased A/R from almost $1 million to less than $500,000 which included a complete overhaul of Point Click Care to correct all payor source issues (such as PL amounts for Medicaid).
• Decreased CNA turnover by implementing programs such as lead CNA, formal orientations and follow up interviews.
• Brought structure back to the management team by implementing weekly skin/weight meetings, survey preparedness, psychotropic management meetings and restorative meetings.
• Increased Medicaid case mix to a 1.3 with increased revenue.
• Responsible for all contractual agreements within the facility including outside vendors and consultants.

• Overall management of 64 bed secure dementia skilled nursing facility for a Catholic faith-based company.
• Received the facility’s first JACHO accreditation with memory care certification.
• No complaint surveys from the Department of Health for 2 years employed.
• Increased revenue by 50% NOI for 8 months straight. Maintained budgeted numbers each month employed.
• Responsible for monthly board reports to include the balance sheet, A/R and A/P, and cost reports.

• Opened this community
• Overall management of 80 bed all-skilled facility to include management prior to opening.
• Knowledge of ramping up a building from ground zero to 1 year post opening.
• Filled the building 6 months early per budgeted census projections. The facility was projected to be full by 1 year and we attained a census of 80 patients 5 months into opening.

• Completed 2,000 hour Administrator in training program which included hours in each department.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Overall management of daily operations