ASHLEE GARCIA
Lakewood
Summary
Organized and detail oriented candidate successful in office administration, healthcare, customer service, scheduling, and records management. Skilled at managing multiple priorities, maintaining accurate documentation, protecting confidential information, and providing exceptional service. Dedicated, dependable, and eager to contribute to a team focused organization.
Overview
18
18
years of professional experience
Work History
Administrator YMPG INC LLC
Lakewood
01.2009 - Current
- Provide administrative support for daily business operations.
- Schedule projects, appointments, and coordinate communication with customers and vendors.
- Prepare invoices, estimates, and maintain organized business records.
- Track payments, expenses, and assist with bookkeeping tasks.
- Manage calendars, paperwork, and multiple priorities while meeting deadlines.
- Deliver professional customer service and help resolve customer questions and concerns.
Orthodontic Assistant Pediatric Dental Group Of Colorado
Wheat Ridge
12.2022 - 01.2024
- Previously employed 08/2019-08/2021
- Assisted Doctor and all phases of patient appointments, adjustments and installation and removal of appliances, lab work, digital and traditional x-rays, patient charting and data entry.
- Helped with stocking, filing, etc.
- Maintained effective rapport with parents, patients, doctor and staff.
- Assisted front desk with incoming calls and patients checking in and out and scheduling appointments.
- Performed all patient education on use and care of orthodontic appliances, fabricating retainers, performed all sterilization of instruments, chart documentation.
- Focused on providing exceptional patient care and satisfaction.
Admissions Specialist DaVita
Centennial
04.2022 - 08.2022
- Assisted applicants with admissions and served as point of contact throughout admissions process.
- Answered inbound phone calls, emails and faxes.
- Reviewed and verified data on all submitted documentation.
- Verified accuracy of data before transcribing.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Built strong referral network by developing strategic relationships with referral sources.
- Ability to empathize with patients, patients' family members, caregivers, customers, and teammates under stressful circumstances and remain focused on business goal.
- Organized multi-tasker with excellent time management and prioritization skills.
- Managed approximately 40-60 calls per day.
Office Manager/Administrator Mile High Hitters House/ Colorado Natives Baseball
Denver
01.2016 - 08.2022
- Managed, developed and trained staff, established and monitored goals.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated communications, financial processing, budgets, registration and recordkeeping.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
Surgical Assistant/ Implant Coordinator Colorado Regional Oral Surgery
Lakewood
10.2013 - 03.2015
- Tracked and coordinated implant and related materials from vendors, obtaining product information, verified accuracy on invoicing; resolved disputes.
- Assist oral maxillofacial surgeon during implant placement.
- Assist oral maxillofacial surgeon, providing suction, monitoring instruments, and swapping tools as necessary.
- Discuss pre and post-operative instructions with patients and relay any information to oral surgeon.
- Adhere to infection control guidelines.
- Transcribed doctor-patient clinical notes, physician interpretations of x-rays and other test results.
- Monitored patients under IV sedation or general anesthesia.
- Schedule appointments.
Education
Certificate - Dental Assisting
Concorde Career College
Aurora, COHigh School Diploma -
Alameda High School
Lakewood, COSkills
- Team Leader/Player
- Service Excellence
- Critical thinking and problem solving
- Professionalism and strong work ethic
- Highly Organized
- Accountable
- Strong Integrity
- Customer Service
- Continuous Improvement
Timeline
Orthodontic Assistant Pediatric Dental Group Of Colorado
12.2022 - 01.2024
Admissions Specialist DaVita
04.2022 - 08.2022
Office Manager/Administrator Mile High Hitters House/ Colorado Natives Baseball
01.2016 - 08.2022
Surgical Assistant/ Implant Coordinator Colorado Regional Oral Surgery
10.2013 - 03.2015
Administrator YMPG INC LLC
01.2009 - Current
Certificate - Dental Assisting
Concorde Career College
High School Diploma -
Alameda High School