Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Brock

Englewood

Summary

Reliable shift leader good with enhancing customer satisfaction and team performance through effective conflict resolution and staff motivation. Skilled in cash handling and creative problem-solving, I excel in fostering a safe and productive work environment, driving continuous improvement with a positive attitude. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Red Robin
08.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Medical Assistant

Hue N Vo
06.2020 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Manager

Steak N Shake
05.2018 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Certified Medical Assistant - Medical

Pima Medical Institute
Aurora, CO
06.2022

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Staff Motivation
  • Safety understanding
  • Cash handling expertise
  • Conflict resolution techniques
  • Staff Scheduling
  • Continuous Improvement
  • Team Leadership
  • Positive Attitude
  • Team motivation
  • Strong verbal and written communication
  • Creative Problem-Solving

Timeline

Medical Assistant

Hue N Vo
06.2020 - 09.2022

Shift Supervisor

Red Robin
08.2019 - Current

Manager

Steak N Shake
05.2018 - 07.2019

Certified Medical Assistant - Medical

Pima Medical Institute

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Ashlee Brock