ASHELY YANG
Boulder
Summary
With over five years' experience in customer service, I am well versed in hospitality and food safety. Adept in bilingual communication and adaptability, I enhanced team performance through effective training and conflict resolution. With expertise in the food industry, I pride myself on quick effective decision making and use my bilingual skills to bridge language gaps, ensuring comprehensive customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
JJs Chinese Cuisine
01.2019 - 01.2025
- - Cross-trained existing employees to maximize team agility and performance in Chinese and English
- - Accomplished multiple tasks within established timeframes.
- - Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- - Actively translated between team members with language barriers
After-School Tutor
Summit High School
01.2019 - 01.2022
- - Supported middle school students with helpful study habits and exam strategies.
- - Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Councelor
High Trails Outdoor Education Center
01.2019 - 01.2019
- - Led educational group hiking sessions to support and encourage student's physical and mental growth.
- - Displayed sensitivity to cultural and linguistic needs of children and families.
Education
Colorado State University
Fort Collins, CO01.2023
Skills
- Bilingual (Chinese and English)
- Adaptability
- Decision Making
- Task delegation
- Cleanliness
- Customer service
Certification
- University of Colorado Boulder - Boulder, CO (August 2024) Trained in alcohol management.
- ServSafe Alcohol Online Course (2025)
- ServSafe Food Handler Course (2025) Trained in safe food handling.
Timeline
Manager
JJs Chinese Cuisine
01.2019 - 01.2025
After-School Tutor
Summit High School
01.2019 - 01.2022
Councelor
High Trails Outdoor Education Center
01.2019 - 01.2019
Colorado State University
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