Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHELY YANG

Boulder

Summary

With over five years' experience in customer service, I am well versed in hospitality and food safety. Adept in bilingual communication and adaptability, I enhanced team performance through effective training and conflict resolution. With expertise in the food industry, I pride myself on quick effective decision making and use my bilingual skills to bridge language gaps, ensuring comprehensive customer care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

JJs Chinese Cuisine
01.2019 - 01.2025
  • - Cross-trained existing employees to maximize team agility and performance in Chinese and English
  • - Accomplished multiple tasks within established timeframes.
  • - Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • - Actively translated between team members with language barriers

After-School Tutor

Summit High School
01.2019 - 01.2022
  • - Supported middle school students with helpful study habits and exam strategies.
  • - Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Councelor

High Trails Outdoor Education Center
01.2019 - 01.2019
  • - Led educational group hiking sessions to support and encourage student's physical and mental growth.
  • - Displayed sensitivity to cultural and linguistic needs of children and families.

Education

Colorado State University
Fort Collins, CO
01.2023

Skills

  • Bilingual (Chinese and English)
  • Adaptability
  • Decision Making
  • Task delegation
  • Cleanliness
  • Customer service

Certification

  • University of Colorado Boulder - Boulder, CO (August 2024) Trained in alcohol management.
  • ServSafe Alcohol Online Course (2025)
  • ServSafe Food Handler Course (2025) Trained in safe food handling.

Timeline

Manager

JJs Chinese Cuisine
01.2019 - 01.2025

After-School Tutor

Summit High School
01.2019 - 01.2022

Councelor

High Trails Outdoor Education Center
01.2019 - 01.2019

Colorado State University
ASHELY YANG