Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ash Wagner

Denver

Summary

Detail-oriented IT Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Janus Henderson Investors
05.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Saved over $11,000 dollars in the department's budget by creating a new process to reuse returned wireless headsets.

Package Handler

FedEx
05.2022 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.

Package Handler (Small Sort)

UPS Airport
11.2021 - 05.2022
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Crew Member

McDonald's
07.2019 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.


Education

Career School - Desktop Support

CrossPurpose
Denver, CO
05-2023

Career School - Desktop Support

Per Scholas
Denver, CO
05-2023

Skills

  • Analytical troubleshooting expertise
  • Effective problem resolution
  • Microsoft Outlook and other Microsoft 365 products (Word, Excel, Sharepoint, Powerpoint, etc)
  • Software installation
  • Incident tracking
  • Remote support
  • Ticket management
  • TCP/IP
  • Verbal and written communication
  • Customer service expert
  • Desktop support
  • Effective call handling

Timeline

IT Support Specialist

Janus Henderson Investors
05.2023 - Current

Package Handler

FedEx
05.2022 - 08.2023

Package Handler (Small Sort)

UPS Airport
11.2021 - 05.2022

Crew Member

McDonald's
07.2019 - 07.2021

Career School - Desktop Support

CrossPurpose

Career School - Desktop Support

Per Scholas

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Ash Wagner