Aryana Rafieyan

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• Developed and managed dashboards and KPI using Power BI and Kanban to monitor vendor and supply performance, reducing inventory errors by 15% and cutting supply costs.
• Led 30+ employees, achieving 35% efficiency gains through process improvements and collaboration.
• Directed Corrective and Preventive Action (CAPA) programs, ensuring zero major audit findings and maintaining compliance with FDA, EMA, and PPTA regulations.
• Collaborated with clinical and administrative teams by recording post-donation donor data in CRM systems, enabling streamlined reporting and patient engagement initiatives.
• Expanded donor base by 20% through data-informed outreach strategies and partnerships.
• Facilitated cross-functional communication to resolve operational bottlenecks and align daily activities with long-term strategy.

• Enhanced productivity through staff efficiency programs and Power BI tracking tools.
• Conducted employee evaluations and coaching, resulting in three promotions to leadership roles.
• Developed staff schedules three weeks in advance to maximize donor volume and coverage.
• Maintained certifications in Medical Screening, Phlebotomy, and Sample Processing.
• Spearheaded cross-training initiatives across departments to ensure operational flexibility.
• Mentored team of phlebotomists in adherence to safety protocols and high-quality patient care.
• Monitored team performance, delivering feedback and training to elevate skills and compliance.
• Facilitated onboarding for new employees, providing training on procedures and patient interaction.

• Assisted faculty with research and data analysis to advance health research initiatives.
• Proctored exams to uphold testing integrity and support individual success.
• Graded assignments, delivering constructive feedback to encourage student improvement.
• Facilitated student learning through office hours and in-class support.
• Developed supplemental study materials to enhance student learning outcomes.

• Supported physicians during medical procedures to enhance operational efficiency.
• Managed reception desk, delivering quality customer service and timely responses to patient inquiries.
• Facilitated office operations by overseeing scheduling and electronic medical record (EMR) management.
• Coordinated patient intake processes, documenting medical histories and follow-up activities.