Arturo Pirajan
Summary
Experienced customer service representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving capabilities. Proven track record of efficient and independent work, demonstrating a proactive approach. Committed to enhancing customer experiences through a service-oriented mindset, understanding customer requirements, and providing tailored solutions for positive interactions and lasting relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bold Business
02.2023 - Current
- Received phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Customer Service Representative
Concentrix
03.2022 - 12.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution. At least 50 calls a day.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Sutherland
01.2019 - 01.2021
- Troubleshot and resolved customer complaints and issues.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures, gathering different type of logs to escalate the issue.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Customer Service Representative
Conduent
01.2017 - 01.2018
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Accounting for commercial and financial operations -
SENA
Bogotá, DC12.2015
High school -
INSTITUTO SAN IGNACIO DE LOYOLA
Bogotá, Colombia12.2015
Skills
- Consultative Sales
- Data Entry
- Paperwork Processing
- Account updating
- Report Generation
- Scheduling
- Active Listening
- Live chat support
- Microsoft Office Suite
Timeline
Customer Service Representative
Bold Business
02.2023 - Current
Customer Service Representative
Concentrix
03.2022 - 12.2022
Customer Service Representative
Sutherland
01.2019 - 01.2021
Customer Service Representative
Conduent
01.2017 - 01.2018
Accounting for commercial and financial operations -
SENA
High school -
INSTITUTO SAN IGNACIO DE LOYOLA
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