ARTHUR MELVIN
Colorado Springs
Summary
Operations/Customer Service Supervisor and Army Veteran with over 9 years of experience in strategic planning, risk management, and operational readiness. Expertise in integrating safety protocols, maintaining high-value military assets, and managing personnel actions. Proven track record of overseeing complex logistics, ensuring 100% maintenance readiness, and driving mission success through meticulous planning and execution. Skilled in coordinating large-scale training programs, facilitating personnel development, and improving financial accountability. Adept at leading teams, mentoring personnel, and enhancing unit effectiveness across various high-pressure environments. Proficient in managing travel and financial systems, consistently reducing delinquencies and improving process efficiency. Experienced in effectively working with individuals of different backgrounds and tactfully communicating with challenging customers.
Overview
10
10
years of professional experience
Work History
Section Supervisor
United States Army
12.2021 - 01.2025
- Integrated safety into all aspects of training by incorporating Composite Risk Management into the planning and execution stage; identified hazards, assessed associated risks, and implemented control measures
- Maintained and accounted for one Stryker Infantry Carrier Vehicle (ICV) and all assigned weapons and equipment, ensuring combat readiness and operational efficiency, with assets valued at $6M+
- Oversaw weekly maintenance while enforcing strict adherence to vehicle/equipment technical manuals and inspected serviceability and functionality
- Demonstrated excellence in strategic planning, risk assessment, and mitigation, contributing to the success of multiple high-pressure missions
- Managed and tracked all section personnel actions including performance evaluations, training records, leave requests, pay inquiries, and administrative actions
- Selected over peers, from a team of 8 as maintenance manager, ensuring 100% maintenance/operational readiness of all assigned vehicles and associated equipment
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
Assistant Strategic Planner/Training Manager
United States Army
09.2019 - 12.2021
- Coordinated unit activities for operations scheduled 4-6 weeks ahead, ensuring alignment with mission objectives
- Collected and processed over 500 training requests that facilitated personnel development, enabling the unit to fill mission-critical roles; ensured the safety and accountability of personnel during unit training exercises
- Supported the development of the unit's physical fitness certification course certifying 38 personnel
- Led 9 educational forums on operational policies and procedures to new personnel; provided mentorship and professional guidance that enhanced team dynamics and effectiveness
- Maintained accountability for all training and development programs, achieving a 99.5% submission rate for training packets
- Managed the unit’s travel and financial management programs for the unit, consistently achieving timely request processing and strict fiscal compliance
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Operations Supervisor
United States Army
10.2017 - 09.2019
- Trained soldiers in mobility, counter-mobility, survivability, and general engineering support, improving unit effectiveness and readiness for operations in diverse environments
- Reduced Government Travel/Expense Card delinquency by 50% through the development and implementation of a tracking and reporting system, significantly improving financial accountability within the unit
- Demonstrated technical expertise in engineering tasks, playing a key role in preparing unit leadership and personnel for upcoming deployments, and enhancing mission readiness
- Reviewed and processed over 1K travel authorizations, conducting training sessions that improved travel request accuracy and timeliness across the organization
- Provided instructional support at the unit's Performance and Counseling Center, enhancing leadership development by training managers in effective mentorship and personnel management techniques
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Combat/Technical Engineer
United States Army
01.2015 - 10.2017
- Performed engineering and construction functions to support military operations and operated numerous construction vehicles and specialized equipment to build structures/obstacles and to detect/mitigate explosive threats on roadways
- Taught operational policies and procedures to junior personnel; provided mentorship and professional guidance that enhanced team dynamics and effectiveness
- Planned, coordinated, and executed demolition operations, produced detailed post-mission reports, and ensured stringent adherence to established security and safety regulations and policies
- Executed troubleshooting and server support in both in-person and remote situations.
Education
No Degree - General Studies
Pikes Peak Community College
Colorado Springs, COBachelor of Arts - Public Administration
University of Colorado Denver
Aurora, CO12-2028
High School Diploma -
Bradford Highschool
Kenosha, WI05-2014
Skills
- Workplace Safety
- Inventory Control
- Staff Development
- Performance Evaluation
- Customer Service
- Schedule Management
- Project Planning
- High-Value Asset Management
- Cross-Functional Leadership
- Motivational leadership
- Adaptability
- Professional demeanor
- Organizational skills
Specializedmilitarytraining
- Advanced & Basic Leadership Course
- Combat Engineer
- Instructor
Timeline
Section Supervisor
United States Army
12.2021 - 01.2025
Assistant Strategic Planner/Training Manager
United States Army
09.2019 - 12.2021
Operations Supervisor
United States Army
10.2017 - 09.2019
Combat/Technical Engineer
United States Army
01.2015 - 10.2017
No Degree - General Studies
Pikes Peak Community College
Bachelor of Arts - Public Administration
University of Colorado Denver
High School Diploma -
Bradford Highschool
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