Herin Armando Jimenez Diaz
Finance & International Trade
Yopal,CAS
Summary
Multilingual professional with experience in finance, international trade, and customer relations. Fluent in Spanish and English, proficient in Portuguese, and intermediate Mandarin (HSK3), with strong analytical and communication skills.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Control Production Administrator
Cadrex
Bloomingdale, Illinois
09.2022 - 09.2025
- Reduced production downtime by improving inventory accuracy and material receiving processes, supporting on-time order placement across multiple production cycles.
- Created, scheduled, and monitored dozens of production work orders per week, ensuring completion before assigned deadlines.
- Collaborated with 3+ cross-functional departments (purchasing, shipping, and engineering) to align production needs and resolve operational issues.
- Identified and addressed recurring production bottlenecks, contributing to measurable improvements in workflow efficiency and output consistency.
- Improved team efficiency and employee satisfaction by managing schedules and workloads for multi-shift production teams.
Order Processor Associate
OutReachFrog
Medellin, ANT
02.2021 - 06.2022
- Exceeded performance targets through effective task prioritization and consistent execution.
- Produced written communications and reports to support operational efficiency and team coordination.
- Enhanced client satisfaction by improving writing quality, style, and content consistency.
- Managed SEO activities and prepared client-focused SEO proposals aligned with business objectives.
English Teacher
Liceo Moderno Celestin Freinet
Yopal, CAS
02.2020 - 11.2020
- Taught English to students of various ages and proficiency levels.
- Prepared and delivered lesson plans and classroom activities aligned with curriculum requirements.
- Evaluated student performance through assessments and standardized tests.
- Maintained academic records and collaborated with parents and educational staff.
Language Teacher
Instituto Cervantes
Shanghai, China
01.2017 - 06.2019
- Taught Spanish to students of various ages and proficiency levels.
- Developed and delivered lesson plans using diverse instructional methods and digital tools.
- Evaluated student progress and maintained academic records.
- Adapted curriculum to the Chinese educational context in alignment with Cervantes Institute standards.
Service Manager
Blue Marlin
Shanghai, China
07.2016 - 01.2017
- Oversaw daily restaurant operations, including financial control, supplies, and service coordination.
- Ensured high service standards through staff supervision, training, and performance monitoring.
- Monitored customer experience and satisfaction to drive continuous service improvement.
JUNIOR ADVISOR FOR AGRIBUSINESS & TOURISM
ProColombia
Quito, Ecuador
01.2014 - 07.2014
- Supported senior advisors by analyzing market information, sector data, and databases related to agribusiness and tourism.
- Assisted in the organization and coordination of trade promotion activities, business meetings, and institutional events.
- Developed business agendas and supported B2B meetings for Colombian companies seeking to establish buyers and commercial partnerships in Ecuador.
- Contributed to trade promotion and internationalization efforts aligned with Colombia’s public economic diplomacy and export development objectives.
CUSTOMER SERVICE & SALES REPRESENTATIVE
Convergys (AT&T)
Bogotá, Bogota D.C.
05.2011 - 07.2012
- Maintained high levels of customer satisfaction by proactively addressing client needs and resolving concerns.
- Collaborated with team members to enhance the customer experience and exceed service and sales targets.
- Delivered consistent, high-quality customer service by applying strong product knowledge and creating positive client interactions.
Education
Associate of Arts - Business Finance
CSI, Computer System Institute
Chicago 05.2001 -
CHINESE LANGUAGE COURSE - Chinese
SHANGHAI GONGCHENG JISHU UNIVERSITY
Shanghai 05.2017 - 06.2019
Examiner DELE Exam - Spanish Teacher Education
Instituto Cervantes
Spain 01.2018 - 03.2018
BBA - FINANCE AND INTERNATIONAL TRADE
Sergio Arboleda University
Bogota 07.2011 - 05.2016
E-commerce - E-commerce
Sergio Arboleda University
Bogotá, DC 05.2014 - 07.2014
Young Executive Training Program - Business Administration And Management
Universidad Sergio Arboleda
Bogotá, DC 01.2015 - 06.2015
TOURISM TRAINING PROGRAM -
Universidad Sergio Arboleda
Bogotá, DC 03.2014 - 04.2014
Academic Estudent Week of Logistic -
Sergio Arboleda University
Panama 05.2012 - 05.2012
Skills
Project coordination and administrative support
Institutional and stakeholder coordination
Data analysis and reporting
Research and information management
Monitoring and follow-up of activities
Preparation of reports and official documentation
Cross-functional teamwork
Time management and task prioritization
Communication skills (written and verbal)
Multilingual communication (Spanish, English, Portuguese; Mandarin – HSK3)
Timeline
Control Production Administrator
Cadrex
09.2022 - 09.2025
Order Processor Associate
OutReachFrog
02.2021 - 06.2022
English Teacher
Liceo Moderno Celestin Freinet
02.2020 - 11.2020
Examiner DELE Exam - Spanish Teacher Education
Instituto Cervantes
01.2018 - 03.2018
CHINESE LANGUAGE COURSE - Chinese
SHANGHAI GONGCHENG JISHU UNIVERSITY
05.2017 - 06.2019
Language Teacher
Instituto Cervantes
01.2017 - 06.2019
Service Manager
Blue Marlin
07.2016 - 01.2017
Young Executive Training Program - Business Administration And Management
Universidad Sergio Arboleda
01.2015 - 06.2015
E-commerce - E-commerce
Sergio Arboleda University
05.2014 - 07.2014
TOURISM TRAINING PROGRAM -
Universidad Sergio Arboleda
03.2014 - 04.2014
JUNIOR ADVISOR FOR AGRIBUSINESS & TOURISM
ProColombia
01.2014 - 07.2014
Academic Estudent Week of Logistic -
Sergio Arboleda University
05.2012 - 05.2012
BBA - FINANCE AND INTERNATIONAL TRADE
Sergio Arboleda University
07.2011 - 05.2016
CUSTOMER SERVICE & SALES REPRESENTATIVE
Convergys (AT&T)
05.2011 - 07.2012
Associate of Arts - Business Finance
CSI, Computer System Institute
05.2001 -