Aris Angulo
Barranquilla
Summary
Motivated individual with trilingual experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Skilled at demonstrating problem solving, critical thinking and decision making. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Executive Sales Representative
Seko Logistics
09.2023 - 11.2023
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
- Created sales proposals and delivered presentations to high-level decision-makers.
- Achieved sales targets by prospecting, qualifying and converting leads.
- Stayed organized and on top of sales activities through regular CRM tracking.
- Set competitive and profitable prices for products and services to maximize revenue.
- Optimized sales approaches based on account, competitor and general market trends.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Representative
USA Truck Brokers
12.2022 - 07.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Customer Care Representative
Sitel Colombia
06.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
Customer Service Specialist
Teleperformance
09.2017 - 09.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Financial Engineering
Universidad Piloto De Colombia
Bogota, Colombia12.2026
Skills
- Inside and Outside Sales
- Sales Expertise
- B2B Sales
- Product and Service Knowledge
- Customer Retention Abilities
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Timeline
Executive Sales Representative
Seko Logistics
09.2023 - 11.2023
Sales Representative
USA Truck Brokers
12.2022 - 07.2023
Customer Care Representative
Sitel Colombia
06.2022 - 12.2022
Customer Service Specialist
Teleperformance
09.2017 - 09.2020
Bachelor of Science - Financial Engineering
Universidad Piloto De Colombia
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