Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Antan Inc.
Aurora, CO
07.2025 - Current
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Medical
Bana
Aurora, CO
04.2024 - 07.2025
Medical
Hope
Aurora, CO
11.2022 - 03.2024
Truck Driver
Brisk Transportation
Aurora, CO
08.2021 - 11.2022
Operated trucks to deliver freight safely and efficiently across within Colorado.
Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
Maintained accurate logs of driving hours, mileage, and fuel usage to comply with DOT regulations.
Coordinated with dispatchers to optimize routes and reduce delivery times effectively.
Mortgage Loan Officer
Supreme Lending
Denver, CO
02.2020 - 07.2021
Conducted market analysis to identify competitive rates and trends for informed client recommendations.
Mentored junior loan officers on best practices in customer service and loan processing efficiency.
Implemented process improvements that enhanced turnaround time for loan approvals and increased client satisfaction.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Mortgage Loan Officer
Security National Mortgage Comp
Greenwood Village, CO
08.2019 - 01.2020
Evaluated borrower financial profiles to determine eligibility for mortgage products.
Facilitated communication between clients, underwriters, and processing teams to streamline application workflows.
Managed a portfolio of loans ensuring compliance with industry regulations and company policies.
Developed customized mortgage solutions to meet client needs while adhering to risk management protocols.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Mortgage Loan Officer
Fairway Independent Mortgage
Greenwood Village, CO
08.2018 - 07.2019
Explained loan options, terms, and processes to clients clearly and effectively.
Loan Officer
Mortgage Solutions Financial
Greenwood, CO
03.2015 - 08.2017
Evaluated borrower financial information to determine loan eligibility and risk assessment.
Developed customized mortgage solutions based on client needs and financial capabilities.
Collaborated with underwriters to expedite loan processing and approval timelines.
Educated clients on loan products, procedures, and regulatory requirements to enhance understanding.
Medical Billing Specialist and Pt Care Coordinator at Ashcake Family PhysiciansMedical Billing Specialist and Pt Care Coordinator at Ashcake Family Physicians