Arianna Rios
Denver
Summary
Dedicated customer service professional experienced in resolving complex inquiries and driving customer loyalty. Excels in fast-paced settings, utilizing strong organizational skills and product upselling expertise to enhance customer experiences and support company goals.
Overview
11
11
years of professional experience
Work History
Cashier
Burlington
San Antonio
11.2024 - 02.2025
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to store policy.
- Restocked merchandise on shelves and organized displays.
- Collaborated with team members to ensure smooth operations.
Growth Retention Specialist
April Welch – State Farm
Denver
07.2023 - 09.2024
- Licensed insurance producer, provided clients with insurance solutions in auto, home, business, health and life.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Educated clients on their existing policies and identified ways to increase coverage in all aspects.
Sales Expert
Charter Spectrum
San Antonio
09.2020 - 12.2022
- Interacted with customers to understand particular internet and cable needs and identify products and services best suited to fit them.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Provided warm welcome environment for guest and ensuring guests receive best care at all times.
Tour Receptionist
Wyndham Destinations
San Antonio
09.2019 - 08.2020
- Oversaw the check-in process and educated guests of timeshare sales presentation tours.
- Data entry to keep track of tours seen and incentives distributed to guests. Overall provided pleasant guest experience at all times.
Retail Sales Representative
Metro by T-Mobile
Denver
08.2016 - 03.2019
- Sold cell phones and accessories, and provided troubleshooting help to customers with technical issues.
- Helped customers file insurance claims for lost, stolen and damaged devices.
- Maintained current product and promotional knowledge to drive consistent sales. Marketing duties on sales floor for promotional periods.
- Managed inventory and sales reports at the end of every day.
Cashier - Shift Lead
Anthony’s Pizza and Pasta
Denver
02.2016 - 05.2018
- Processed customer transactions using cash register and point-of-sale system.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area, ensuring a welcoming environment.
- Trained new hires in both front and back of house positions.
Cashier - Prep Cook
Pei Wei Asian Diner
Denver
07.2014 - 01.2016
- In charge of communicating guests’ orders and serving food, while maintaining clean and orderly appearance throughout dining area and kitchen.
- Prepared appetizers from recipes on an open line in kitchen as well as back of house duties such as inventory and maintenance.
Education
High School Diploma -
Denver Online HS
Denver, COSkills
- Strategic development
- Product upselling expertise
- Strong organizational skills
- Attention to detail
- Able to adapt quickly
- Enthusiastic team player
- Technologically savvy
- Records management systems
Timeline
Cashier
Burlington
11.2024 - 02.2025
Growth Retention Specialist
April Welch – State Farm
07.2023 - 09.2024
Sales Expert
Charter Spectrum
09.2020 - 12.2022
Tour Receptionist
Wyndham Destinations
09.2019 - 08.2020
Retail Sales Representative
Metro by T-Mobile
08.2016 - 03.2019
Cashier - Shift Lead
Anthony’s Pizza and Pasta
02.2016 - 05.2018
Cashier - Prep Cook
Pei Wei Asian Diner
07.2014 - 01.2016
High School Diploma -
Denver Online HS