Ariana T
Greeley
Summary
Experienced medical receptionist at Valley View Hospital, proficient in bilingual communication. Recognized for enhancing patient satisfaction through strong multitasking and communication abilities. Capable of managing high call volumes while upholding confidentiality and precision, ensuring seamless operations and superior patient care.
Overview
6
6
years of professional experience
Work History
Center Aide
Centro De La Familia
08.2023 - 07.2025
- Assisted in daily operations by maintaining cleanliness and organization of the center's facilities.
- Supported staff in implementing engaging activities for children, fostering a positive learning environment.
- Learned safety protocols and emergency procedures to ensure a secure environment for all participants.
- Encouraged participation in scheduled programs and events, enhancing overall engagement among attendees.
- Collaborated with team members to prepare materials and resources for upcoming educational sessions.
- Adapted quickly to changing needs and priorities, demonstrating flexibility in a dynamic setting.
- Provided assistance during special events, ensuring smooth execution and participant satisfaction.
- Collaborated with others to support student independence, empowerment and learning.
Medical Receptionist
Valley View Hospital
06.2022 - 08.2023
- Managed patient check-in processes and maintained organized appointment schedules.
- Assisted patients with insurance verification and registration documentation.
- Communicated effectively with medical staff to facilitate patient flow and care coordination.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scheduled follow-up appointments and coordinated referrals to specialists as needed.
- Utilized electronic health record (EHR) systems for accurate data entry and retrieval.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed patient appointments efficiently, reducing wait times significantly.
Front Desk Agent
La Quinta Inn & Suites In
01.2019 - 07.2023
- Trained new reception staff on operational procedures and customer service standards.
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for guests.
- Implemented streamlined workflows that improved front desk efficiency and reduced wait times.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Education
High School Diploma -
Grand Mesa Highschool
Collbran, COSkills
- Patience and tolerance
- Professionalism and work ethic
- Multitasking proficiency
- Safety awareness
- Early childhood education
- Bilingual
- Early childhood development
- Activities planning
- Attention to detail
- Time management
- Teamwork and collaboration
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Creative thinking
- Verbal and written communication
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Center Aide
Centro De La Familia
08.2023 - 07.2025
Medical Receptionist
Valley View Hospital
06.2022 - 08.2023
Front Desk Agent
La Quinta Inn & Suites In
01.2019 - 07.2023
High School Diploma -
Grand Mesa Highschool
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