Summary
Overview
Work History
Education
Skills
Timeline
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Arian Jensen

Aurora

Summary

Dedicated and reliable customer service associate with experience in fast-paced reception and sales support. Strong ability to work independently and collaborate as a team. Goal-driven, detail-oriented, and motivated to contribute to company and personal success.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Guest Advisor

Spavia Day Spa
Greenwood Village
09.2023 - Current
  • Manage front desk operations including scheduling, phone calls, emails, smoothly check-in and check-out guests, handle transactions.
  • Maintain up-to-date knowledge of company products, membership programs, services to provide accurate information to guests and to exceed sales goals.
  • Schedule guests for various spa services, make suggestions for additional services, update guest accounts and consent forms, guest details, billing information using Mindbody Software.
  • Manage washing, drying, folding, and restocking of spa linens, robes, and towels for daily operations.
  • Restock Spa Boutique and reception area, treatment rooms, locker rooms with necessary supplies.
  • Coordinate with therapists, estheticians, and support staff to ensure smooth scheduling and timely guest flow.

Receptionist/Call Center Team Lead

The Glam House Brand
Denver
04.2022 - 04.2023
  • Open salon to prepare for daily demands by setting up register, counting totals and organizing all needed supplies.
  • Coordinate front desk operations and diligently help in-person guests and callers with knowledgeable assistance.
  • Schedule guests for various salon services, make suggestions for additional services, update guest accounts, guest details, and billing information using Mindbody Booker Software System.
  • Collect payments, adjust bills and billing complaints using Clover POS System.
  • Routinely checkup and respond to voicemails, missed calls, emails, SMS, and Business Suite questions and requests.
  • Maintain high volume calls, resolve team support issues, assist guests, address problems, and deliver outstanding support to keep salon and call center operating smoothly and guests satisfied.

Seasonal Beauty Advisor

Ulta Beauty
Aurora
10.2021 - 12.2021
  • Efficient use of POS system and electronic handheld devices.
  • Unbox new inventory and replenish in accordance with modular and stock rotation policies. Inspect damaged items and dispose accordingly.
  • Recommend appropriate products to meet guests individual needs.
  • Process store to door orders, BOPIS and go backs.

Receptionist/COVID-19 Screener

Rocky Mountain Cancer Centers
Aurora
08.2020 - 06.2021
  • Ensure patient safety by following updated weekly CDC Covid-19 guidelines and Us Oncology policy.
  • Perform temperature checks, document symptoms for site personnel, patients and approved visitors entering clinic.
  • Inform supervisor and nursing staff of symptomatic patients.
  • Disinfect lobby and screening area per clinic guidelines.

Education

Cosmetology License -

JC Styles Salon Academy
Aurora, CO
04.2023 - 09.2024

High School Diploma -

Smoky Hill High School
Aurora, CO

Skills

  • Excel at prioritizing tasks and maintaining accuracy in high-volume environments
  • Strong problem-solving and critical thinking skills, with a focus on efficiency
  • Skilled in multitasking and effective communication with diverse teams, guests
  • Experience in payment processing, inventory, and merchandising
  • Proficient in operating various computer functions, software programs, and other electronic devices

Timeline

Guest Advisor

Spavia Day Spa
09.2023 - Current

Cosmetology License -

JC Styles Salon Academy
04.2023 - 09.2024

Receptionist/Call Center Team Lead

The Glam House Brand
04.2022 - 04.2023

Seasonal Beauty Advisor

Ulta Beauty
10.2021 - 12.2021

Receptionist/COVID-19 Screener

Rocky Mountain Cancer Centers
08.2020 - 06.2021

High School Diploma -

Smoky Hill High School

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Arian Jensen