Arely Vazquez
Aurora,CO
Summary
Dynamic and reliable professional with a proven track record at Denver Zoo and Chipotle Mexican Grill, excelling in customer service and teamwork. Skilled in multitasking and time management. Expert in financial adapting and training. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
Denver Zoo
03.2024 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled approximately 30 customer complaints to satisfy and retain guests.
Crew Member
Chipotle Mexican Grill
05.2023 - 05.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained about 10 new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Diploma -
William Smith High School
400 Airport Blvd05.2024
Certification For Small Business Management - Business Management
Pickens Technical College
500 Airport Blvd05.2023
Skills
- Customer Service
- Flexible Schedule
- Training and mentoring
- Experience with Excel
- Responsible
- Proficient with taxslayer
- Financial adapting
- Multitasking
- Time management
- Teamwork
- Reliability
- Organized
- Communication
- Patience
- Problem solving
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Social Media Certified (Hubspot)
- VITA/TCE Certified - Advanced in 2022 Taxes (Tax Help Colorado)
Timeline
Guest Service Representative
Denver Zoo
03.2024 - Current
Crew Member
Chipotle Mexican Grill
05.2023 - 05.2024
Diploma -
William Smith High School
Certification For Small Business Management - Business Management
Pickens Technical College
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