Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Aramis Camargo

Colorado Springs

Summary

Dedicated professional with a strong background in infrastructure management and customer service. Skilled in managing service requests and technical documentation, contributing to efficient operations and improved client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Infrastructure Tech

Insight Enterpises
Colorado Springs
06.2023 - Current
  • Part of 24/7 coverage providing data center escort service
  • Supported troubleshooting efforts for various technical issues across systems and servers.
  • Resolved escalated service requests related to the infrastructure environment.
  • Managed service requests using ticketing system (ServiceNow)
  • Deliver physical service to systems and cables, minimizing downtime
  • Complete all required documentation to ensure proper billing.
  • Assisted in the installation of networking hardware and software components.
  • Trained new technicians on standard operating procedures and safety protocols.
  • Coordinated with vendors to resolve technical issues or procure additional resources when needed.

Sales Member

Target
Colorado Springs
05.2022 - 06.2023
  • Assisted customers with product selection and inquiries in a retail environment.
  • Maintained knowledge of current promotions and sales to inform customers effectively.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Collaborated with team members to ensure optimal store presentation and organization.
  • Participated in inventory management, including stock replenishment and organization.

Education

Bachelor of Science - Cyber Security

Western Governors University
Salt Lake City, UT
02-2028

High School Diploma -

Harrison High School
Colorado Springs, CO
05-2020

Skills

  • Network troubleshooting
  • Infrastructure management
  • Systems installation
  • Customer service
  • Technical documentation
  • Vendor coordination
  • ServiceNow
  • Data center operations
  • ITIL framework

Certification

CompTIA Security+ ce - September 26, 2024

References

References available upon request.

Timeline

Associate Infrastructure Tech

Insight Enterpises
06.2023 - Current

Sales Member

Target
05.2022 - 06.2023

Bachelor of Science - Cyber Security

Western Governors University

High School Diploma -

Harrison High School
Aramis Camargo