Aramis Camargo
Colorado Springs
Summary
Dedicated professional with a strong background in infrastructure management and customer service. Skilled in managing service requests and technical documentation, contributing to efficient operations and improved client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Infrastructure Tech
Insight Enterpises
Colorado Springs
06.2023 - Current
- Part of 24/7 coverage providing data center escort service
- Supported troubleshooting efforts for various technical issues across systems and servers.
- Resolved escalated service requests related to the infrastructure environment.
- Managed service requests using ticketing system (ServiceNow)
- Deliver physical service to systems and cables, minimizing downtime
- Complete all required documentation to ensure proper billing.
- Assisted in the installation of networking hardware and software components.
- Trained new technicians on standard operating procedures and safety protocols.
- Coordinated with vendors to resolve technical issues or procure additional resources when needed.
Sales Member
Target
Colorado Springs
05.2022 - 06.2023
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure optimal store presentation and organization.
- Participated in inventory management, including stock replenishment and organization.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT02-2028
High School Diploma -
Harrison High School
Colorado Springs, CO05-2020
Skills
- Network troubleshooting
- Infrastructure management
- Systems installation
- Customer service
- Technical documentation
- Vendor coordination
- ServiceNow
- Data center operations
- ITIL framework
Certification
CompTIA Security+ ce - September 26, 2024
References
References available upon request.
Timeline
Associate Infrastructure Tech
Insight Enterpises
06.2023 - Current
Sales Member
Target
05.2022 - 06.2023
Bachelor of Science - Cyber Security
Western Governors University
High School Diploma -
Harrison High School