Araceli Silva-Hernandez
Denver
Summary
Office support professional with extensive experience in records management and customer relations within educational settings. Demonstrated ability in financial modeling and workflow optimization, leading to significant operational improvements. Proven track record in enhancing service quality through effective process enhancements and strong organizational skills. Recognized for building effective relationships and improving office productivity through initiative and problem-solving capabilities.
Overview
30
30
years of professional experience
Work History
Office Support III/ Office Manager
Beacon Network Schools
Denver
08.2022 - Current
- Streamlined office operations to improve workflow efficiency and communication.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Oversaw office budget by managing inventory, postage, and vendor services.
- Supervised administrative staff, providing guidance to enhance productivity.
- Trained employees on best practices and protocols to strengthen teamwork.
- Ordered supplies and equipment to sustain adequate inventory levels.
- Implemented office policies to maintain professionalism in work environment.
- Processed payroll and reconciled vendor statements against purchase orders for discrepancies.
Office Support II
Doull Elementary
Denver
08.2021 - 03.2022
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Implemented new data management system, expediting data retrieval
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Office Support III/Treasurer
West High School
Denver
08.1995 - 06.2021
- Analyzed revenue, expenditure, and cash management to ensure financial stability.
- Reviewed operating budgets regularly to identify trends impacting budgetary needs.
- Created financial models using MySchoolBucks and Lawson to guide strategic decisions.
- Executed financial controls and forecasting techniques to assess budget status effectively.
- Established internal controls and policies for accurate tracking and reporting of accounting activities.
- Provided comprehensive administrative support to enhance office operational efficiency.
- Greeted visitors and customers professionally, delivering friendly and knowledgeable assistance.
- Managed multi-line telephone systems, facilitating seamless communication for office operations.
Education
No Degree - General Studies
Community College of Denver
DenverCertified - Computer Skills
Community Technical Skills Center
DenverHigh School Diploma -
West High School
DenverSkills
- Records management and office administration
- Administrative support and correspondence
- Meeting coordination
- Multi-line phone operation
- Office management
- Customer relations and communication
- Bookkeeping and payroll management
- Travel planning and scheduling
- Spreadsheet management
- Invoice tracking
- Office operations
- Financial reporting
- Budget management
- Vendor relations
- Team building
- Oracle proficiency
- Accounts payable
- Invoice processing
- Budget oversight
- Team supervision
- Employee training
- Reviewing purchase orders
Languages
- Spanish
- English
Personal Information
Title: Office Support
Software
, , , ,
Lawson
Infinite Campus
My School Bucks
Google/Excel Spreadsheets
SchoolMint
Languages
English
Professional
Timeline
Office Support III/ Office Manager
Beacon Network Schools
08.2022 - Current
Office Support II
Doull Elementary
08.2021 - 03.2022
Office Support III/Treasurer
West High School
08.1995 - 06.2021
No Degree - General Studies
Community College of Denver
Certified - Computer Skills
Community Technical Skills Center
High School Diploma -
West High School
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