April Scrattish
Denver
Summary
Multi site executive leader with proven track record in operational efficiency, driving $1M annual EBITDA improvements while managing a $90M revenue portfolio. Expertise in strategic planning, process improvement, and employee engagement.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Lumexa Imaging
Denver
02.2022 - Current
- Lead daily operations at 7 outpatient radiology clinics.
- Manage a $90M average annual gross revenue portfolio.
- Supported regional centers with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Drive approximately $1M annual EBITDA improvement each year from 2022 to 2025.
- Achieved an employee engagement score of 4.26 out of 5 in 2025.
- Secured joint-venture approval for new PET equipment following prolonged deferral.
- Led EHR upgrade as first mover within organization, enhancing operational efficiency.
- Reduced managerial salary expense by $100K annually, optimizing budget allocation.
- Improved time-of-service collections from 80% to 91%, increasing cash flow.
Consultant
Audigy
Portland
02.2021 - 02.2022
- Significantly exceeded goals for unit sales, and other internal KPIs, in all quarters.
- Facilitated regular meetings with clients to discuss project updates and resolve operational challenges.
- Developed and implemented process improvement plans to improve operational efficiency.
- Analyzed current business processes and identified opportunities for cost savings.
Patient Access and Support Services Manager
Broadway Medical Clinic
Portland
02.2020 - 02.2021
- Managed daily operations of support services team at Broadway Medical Clinic.
- Implemented new processes to enhance patient experience and service delivery.
- Coached personnel on improving their skillsets related to customer service delivery.
- Identified opportunities for cost savings within the organization's support operations.
Regional Operations Specialist
Mednax Health Solutions
Greenwood Village
01.2018 - 08.2019
- Provided technical guidance on projects related to improving operational performance in the region.
- Evaluated and improved existing workflows within the region, streamlining processes where possible.
- Established key performance indicators for measuring success of operational objectives across the region.
- Identified potential risks related to operational activities and developed plans to mitigate them.
Multi-Specialty Practice Manager
Willamette Dental Group
Tigard
04.2016 - 01.2018
- Managed daily operations of a busy dental practice with 7 dental specialties and 50 employees.
- Helped create and implement internal training programs for specialty Dental Assistants to solve recruiting gaps.
- Increased patient survey scores 4 points (second highest in company that year)
- Decreased negative EBITDA $259k first year through process changes.
- Took clinic from lowest performer in state to to exceeding all strategic goal metrics.
Strategic Facilitator
Willamette Dental Group
Hillsboro
06.2014 - 06.2016
- Working directly under COO, coordinated multiple cross-departmental projects, managing timelines, budgets, and logistics.
- Collaborated on ACA CCO home model initiatives, supporting auditing and developing incentive metrics.
- Authored a $117k grant for preventive care products, improving clinic outcomes for Medicaid patients.
- Implemented in-clinic pediatric anesthesia initiative, resulting in cost hundreds of thousands of dollars in savings and enhanced patient experience.
- Installed an emergency call routing system, reducing ER appointment needs by 30% and improving patient flow.
Director of Operations
Willamette Dental Group
Kent
10.2011 - 04.2014
- Orchestrated operations for nine clinic sites serving 30,000 patients, managing 120 reports.
- Streamlined operational workflows to enhance team efficiency and productivity.
- Formulated and executed strategies that enhanced patient satisfaction scores by five points.
- Achieved highest strategic goals rating among all regions in 2012.
- Exceeded profit margins by 10% on profit and loss statements.
- Spearheaded implementation of new electronic records system to improve efficiency.
- Provided leadership and guidance to subordinate managers and supervisors.
Education
MBA - Business/Healthcare Administration
Pacific Lutheran University
Tacoma, WABachelor of Arts - Psychology
University of Washington
Seattle, WAProject Management Certificate
University of Washington
Seattle, WASkills
- Multi-site Management
- Operational efficiency
- Budget management
- Strategic planning
- Performance metrics
- Policy development
- Revenue management
- Team leadership
- Process improvement
- Conflict resolution
- Employee training
Timeline
Regional Operations Manager
Lumexa Imaging
02.2022 - Current
Consultant
Audigy
02.2021 - 02.2022
Patient Access and Support Services Manager
Broadway Medical Clinic
02.2020 - 02.2021
Regional Operations Specialist
Mednax Health Solutions
01.2018 - 08.2019
Multi-Specialty Practice Manager
Willamette Dental Group
04.2016 - 01.2018
Strategic Facilitator
Willamette Dental Group
06.2014 - 06.2016
Director of Operations
Willamette Dental Group
10.2011 - 04.2014
MBA - Business/Healthcare Administration
Pacific Lutheran University
Bachelor of Arts - Psychology
University of Washington
Project Management Certificate
University of Washington