April Rosales

-Oversaw daily operations of multiple departments including fuel center, online ordering, bookkeeping, customer service, cashiers and courtesy clerks.

-Directed and supported front-end staff to ensure efficient service, accurate transactions and compliance with store policies.

-Managed all aspects of cash handling, including safe counts, till balancing, deposits and auditing procedures, while consistently improving accuracy and departmental numbers.

-Resolved escalated customer issues promptly and professionally, maintaining high customer satisfaction.

-Assisted with scheduling, timekeeping and administrative tasks to support store leadership.

-Collaborated with store leadership to drive operational improvements, meet sales goals and enhance customer service.

-Directed daily operations of fuel station and convenience store, ensuring efficiency, safety and compliance with all regulations.

-Hire, trained, scheduled and supervised staff fostering a positive work environment and improving team performance.

-Managed financial operations including cash handling, safe counts, deposits, inventory control and vendor relations.

-Tasked sales, labor and expense reports to control costs and achieve profit goals.

-Implemented safety procedures and compliance standards for OSHA, EPA and alcohol/tobacco regulations.

-Built strong community relationships, promoted store programs and increased revenue through targeted sales strategies.

-Monitored parking lots and private properties to identify vehicles in violations of rules and regulations.

-Documented and reported unauthorized or illegally parked vehicles with accuracy and attention to detail.

-Communicated with dispatch and tow truck drivers to coordinate efficient vehicle removal.

-Assisted property managers and business owners in enforcing parking policies and maintaining lot acceptability.

-Provided clear and professional customer interactions during enforcement situations, including explaining towing policies when necessary.

-Maintained detailed record and logs of daily enforcement activities for accuracy and accountability.