Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Curdy

Denver

Summary

Resourceful customer service representative known for strong active listening and critical thinking skills. Successful in creating positive customer experiences and optimizing service workflows through effective communication and collaboration.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Colorado Auto Glass
Arvada, CO
05.2024 - 04.2026
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Processed service orders and managed scheduling for glass repairs and installations.
  • Utilized CRM software to track customer interactions and maintain detailed records.
  • Collaborated with technicians to coordinate service appointments and optimize workflow.
  • Handled customer complaints with empathy, turning negative experiences into positive outcomes.

Customer Service Representative

Premium Auto Glass
Arvada, CO
03.2013 - 12.2022
  • Educated customers on product offerings, enhancing their understanding of services provided.
  • Streamlined communication between departments to improve overall service efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ordered Parts and supplies from vendors
  • Filed and handled Insurance claims
  • Scheduled and routed jobs to technicians
  • Ordered office supplies

Customer Service Representative

Safelite Auto Glass
Denver, CO
05.2003 - 09.2012
  • Managed multiple calls simultaneously while maintaining composure and professionalism.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

GED -

Wheat Ridge High School
Wheat Ridge, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Customer relations
  • Problem resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Documentation
  • Data collection
  • Customer relationship management (CRM)
  • Filing

Certification

Last year I was the first CSR in the country to be certified under Don's Mobile Glass

Timeline

Customer Service Representative

Colorado Auto Glass
05.2024 - 04.2026

Customer Service Representative

Premium Auto Glass
03.2013 - 12.2022

Customer Service Representative

Safelite Auto Glass
05.2003 - 09.2012

GED -

Wheat Ridge High School
April Curdy