Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aolani Jay

Colorado Springs

Summary

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

15
15
years of professional experience

Work History

Independent Contractor

Myself
06.2024 - Current

Cleaning homes

Nanny

Delivering Newspapers

Watching dogs

Dog Grooming

Attending a finishing school for Cyber Security

  • Supported team by gathering data and preparing reports for client presentations.
  • Participated in training sessions to enhance skills and knowledge relevant to projects.
  • Collaborated with team members to resolve issues and improve workflow efficiency.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Conducted research on industry trends to provide insights for project planning initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Delivery Driver

Dominos Pizza Inc.
12.2023 - 06.2024
  • Delivered packages efficiently while adhering to safety protocols and company guidelines.
  • Navigated routes effectively to ensure timely deliveries and customer satisfaction.
  • Maintained accurate records of deliveries and vehicle inspections for compliance purposes.
  • Communicated with dispatch to resolve issues regarding delivery schedules promptly.
  • Utilized GPS technology for route optimization, reducing travel time significantly.
  • Completed on-time deliveries by choosing best and most efficient routes.

Independent Contractor Insurance Agent

Myself
03.2022 - 12.2023
  • Assisted in project coordination, ensuring tasks were completed efficiently within deadlines.
  • Developed familiarity with industry-standard tools and software to streamline operations.
  • Adapted quickly to changing priorities, demonstrating flexibility in various assignments.
  • Learned safety protocols and best practices to maintain a secure work environment.
  • INSURANCE AGENT
  • worked for Globe Life and American Life
  • 53 held states to practice insurance
  • Managed project timelines and deliverables to ensure client satisfaction.
  • Developed tailored solutions based on client needs, enhancing service offerings.
  • Conducted market research to identify trends and opportunities for business growth.
  • Maintained strong relationships with clients, fostering repeat business opportunities.
  • Created comprehensive reports detailing project progress and outcomes for stakeholders.
  • Implemented feedback mechanisms to continuously improve service delivery processes.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated with clients to define project scope and objectives effectively.
  • Streamlined operational workflows, improving efficiency and reducing turnaround time.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.

Account Manager

Rent a Center
03.2021 - 03.2022
  • Managed client relationships, ensuring timely communication and satisfaction with services provided.
  • Developed account strategies to enhance client engagement and retention initiatives.
  • Conducted regular performance reviews, analyzing account metrics to identify growth opportunities.
  • Implemented process improvements to streamline workflow, enhancing overall operational efficiency.
  • Trained junior staff on account management best practices, fostering skill development within the team.
  • Prepared detailed reports for clients, showcasing value-added services and performance outcomes.
  • Led quarterly business reviews, presenting strategic insights to align services with client goals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Driving Instructor

Road Star Driving School
03.2020 - 05.2021
  • Developed personalized lesson plans to enhance student driving skills and confidence.
  • Instructed students on safe driving practices and traffic laws, ensuring compliance with regulations.
  • Evaluated student performance through practical assessments, providing constructive feedback for improvement.
  • Mentored junior instructors, sharing best practices to elevate teaching methods and student outcomes.
  • Implemented innovative training techniques that improved overall student engagement and retention rates.
  • Coordinated scheduling of driving sessions, optimizing time management for instructor resources and student availability.
  • Analyzed program effectiveness regularly, making adjustments to curriculum based on student feedback and performance trends.
  • Evaluated student performance and documented progress and goals.
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
  • Scheduled appointments with students for driving lessons.
  • Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
  • Supported student drivers in hands-on road training.

Warehouse Worker

Ace Hardware Warehouse
01.2019 - 12.2020
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to ensure timely order fulfillment and shipping processes.
  • Implemented safety protocols, reducing workplace accidents and improving compliance standards.
  • Trained new staff on operational procedures and safety guidelines, enhancing team productivity.
  • Conducted regular quality checks on incoming and outgoing shipments to maintain product standards.
  • Streamlined packing processes, increasing efficiency in packaging operations by optimizing workflows.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Private In Home Care

PPL
01.2016 - 12.2019
  • Provided compassionate personal care and companionship to clients, enhancing quality of life.
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Developed personalized care plans based on individual needs and preferences, fostering client independence.
  • Monitored medication schedules and health conditions, maintaining accurate records for healthcare providers.
  • Trained new caregivers on best practices for patient care and emergency response protocols.
  • Coordinated with healthcare professionals to facilitate timely medical appointments and necessary interventions.
  • Advocated for clients' needs within the community, connecting them with additional resources and support services.
  • Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
  • Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
  • Maintained detailed records of all services provided, ensuring accurate tracking of progress towards established goals.
  • Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
  • Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.

Face Painter

Miss Kiddee & Friends
05.2010 - 08.2019
  • Designed and applied intricate face paint designs for diverse events, ensuring customer satisfaction and engagement.
  • Collaborated with event coordinators to tailor face painting services to client themes and specifications.
  • Mentored junior face painters in techniques, enhancing overall team skill level and service quality.
  • Implemented efficient setup and cleanup processes, streamlining workflow during high-demand events.
  • Developed a portfolio showcasing unique designs, attracting repeat clients through social media marketing efforts.
  • Trained staff on safety protocols for non-toxic materials, promoting health standards at public events.
  • Designed and applied intricate face paint designs for various events, enhancing guest experiences.
  • Collaborated with event coordinators to customize themes and ensure alignment with client visions.
  • Designed and executed intricate face painting designs for various events and occasions.
  • Engaged with clients to understand their vision and preferences for custom artwork.
  • Mentored junior face painters, providing guidance on techniques and customer interaction.
  • Ensured adherence to health and safety standards while using cosmetic-grade materials.
  • Collaborated with event coordinators to align artistic themes with overall event branding.
  • Developed customized face painting designs based on client requests, demonstrating creativity and adaptability.
  • Collaborated with event coordinators to ensure seamless integration of face painting services into overall event planning.
  • Assisted in coordinating themed activities alongside face painting at children''s parties or entertainment venues.
  • Utilized social media platforms to showcase work and attract new customers through visual marketing efforts.
  • Handled cash transactions accurately while balancing customer interaction with operational efficiency.
  • Customized face paint palettes according to specific themes or event requirements, showcasing versatility in design capabilities.
  • Promoted a fun and engaging atmosphere for event attendees through friendly interactions and entertaining design choices.
  • Educated clients on proper care and maintenance of face paint designs to extend longevity and minimize skin irritation.
  • Streamlined setup and breakdown processes for efficient transitions between events, minimizing downtime.
  • Adhered to strict hygiene standards in the use of brushes, paints, and other materials to maintain client safety during application.
  • Continuously improved skills by attending workshops, industry conferences, and researching new techniques in face painting artistry.
  • Kept an inventory of supplies up-to-date, ordering replacements as needed to prevent disruptions in service delivery at events.
  • Increased repeat business by building strong relationships with clients and maintaining a professional attitude.
  • Provided excellent customer service by addressing questions or concerns promptly, ensuring complete client satisfaction.
  • Collaborated with fellow artists at larger events to ensure consistent quality across all face painting stations.
  • Implemented effective scheduling strategies to balance workload during peak seasons while accommodating last-minute bookings when possible.
  • Maintained a clean and organized work area, ensuring a safe environment for all event attendees.
  • Offered consultations to clients on selecting appropriate face paint designs that align with their preferences and the event''s theme.
  • Enhanced client satisfaction by providing high-quality face painting services at various events.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Sanitized makeup tools to avoid spread of infection.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Applied makeup in accordance with clothing style.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired look.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Reported any damage or maintenance issues to manager.
  • Directed guests to correct seating areas, providing seamless movie-going experience.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Restocked concession stands with popcorn, candy and other products.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Trained new employees in proper theater procedures and policies to achieve employee efficiency.
  • Hung up movie posters, banners and decorations for promotional events.
  • Followed strict guidelines for handling confidential information.
  • Operated audio and video equipment for movie presentations.
  • Balanced cash drawers and prepared bank deposits for financial maintenance.
  • Handled ticket sales by answering phone calls and responding to emails.
  • Educated patrons on current promotions and upcoming releases.
  • Set up and maintained theater projection and sound systems.
  • Monitored operations by writing daily reports and maintaining accurate sales records.
  • Oversaw painting projects, ensuring adherence to safety regulations and quality standards.
  • Developed and implemented efficient workflows, reducing project completion times.
  • Mentored junior painters on techniques, tools usage, and industry best practices.

Cleaning Supervisor

Lees Janitorial
01.2015 - 01.2016
  • Supervised daily cleaning operations to ensure compliance with safety and quality standards.
  • Trained and mentored staff on effective cleaning techniques and equipment usage.
  • Developed and implemented cleaning schedules to maximize efficiency and coverage.
  • Conducted regular inspections to maintain high cleanliness standards in facilities.
  • Collaborated with management to address staffing needs and optimize resource allocation.
  • Managed inventory of cleaning supplies, ensuring availability for operational needs.
  • Resolved employee performance issues through coaching and feedback sessions.
  • Streamlined cleaning processes, enhancing productivity and reducing downtime across teams.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Oversaw sanitation operations, ensuring compliance with health and safety regulations.
  • Developed and implemented cleaning schedules to enhance operational efficiency.
  • Trained staff on proper sanitation techniques and safety protocols.
  • Conducted regular inspections to maintain high standards of cleanliness and hygiene.
  • Collaborated with management to improve sanitation procedures based on regulatory updates.
  • Managed inventory of cleaning supplies, optimizing usage and reducing waste.

Customer Service Representative

KFC
04.2012 - 12.2014
  • Resolved customer inquiries through effective communication and active listening techniques.
  • Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
  • Developed training materials for new staff, fostering a supportive learning environment.
  • Implemented feedback mechanisms to gather customer insights and improve service delivery strategies.
  • Managed escalated cases, ensuring timely resolution while maintaining positive relationships with customers.
  • Led initiatives to enhance the knowledge base, increasing team's ability to address complex issues effectively.
  • Analyzed service trends to identify areas for improvement, driving operational efficiency in customer support functions.

Education

Mult Certifications - Cyber Security

UNLV
Las Vegas, NV
11-2025

High School Diploma -

SSAE
Colorado Springs, CO
05-2014

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Project management
  • Scheduling
  • Error correction
  • Service marketing
  • Production planning
  • Resources allocation
  • Operations oversight
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Problem-solving skills
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Oral and writing communication
  • Office organization
  • File organization
  • Hospitality services
  • Front office management
  • First aid and safety
  • Patient care
  • Housekeeping duties
  • Emotional support
  • Meal preparation
  • Compassionate caregiving
  • Empathy display
  • Behavior redirection
  • Client documentation
  • Medical equipment operation
  • Personal hygiene assistance
  • Medication administration
  • Transportation services
  • Care plan assessment
  • Care plan management
  • Nutrition management
  • Progress documentation
  • Behavioral management
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Emotional awareness
  • Analytical thinking
  • Child psychology
  • Substance abuse counseling
  • Treatment Planning
  • Building rapport
  • Crisis intervention
  • One-on-one sessions
  • Multicultural competence
  • Behavior modification
  • Progress assessment
  • One-on-one support
  • Friendly
  • Reliability and trustworthiness
  • Approachable
  • Schedule management
  • Emotionally supportive
  • Toddler care experience
  • Infant care experience
  • Cheerful and energetic
  • Childcare
  • Cleaning and sanitation
  • Active listener
  • Valid Driver's license
  • Activity planning
  • Child development
  • Early childhood development
  • Arts and crafts
  • Safety awareness
  • Patience and tolerance
  • Client consultation
  • Paint application techniques
  • Hygiene practices
  • Artistic creativity
  • Visual communication
  • Social media promotion
  • Portfolio development
  • Brush control
  • Skin sensitivity awareness
  • Face anatomy understanding
  • Consistency in style
  • Color theory
  • Allergy precautions
  • Design adaptability
  • Age-appropriate designs
  • Theme interpretation
  • Problem-solving
  • Social media content
  • Clear communication
  • Detail-orientated
  • Relationship building
  • Product knowledge
  • Client consultations
  • Makeup application

Languages

German
Native or Bilingual

Timeline

Independent Contractor

Myself
06.2024 - Current

Delivery Driver

Dominos Pizza Inc.
12.2023 - 06.2024

Independent Contractor Insurance Agent

Myself
03.2022 - 12.2023

Account Manager

Rent a Center
03.2021 - 03.2022

Driving Instructor

Road Star Driving School
03.2020 - 05.2021

Warehouse Worker

Ace Hardware Warehouse
01.2019 - 12.2020

Private In Home Care

PPL
01.2016 - 12.2019

Cleaning Supervisor

Lees Janitorial
01.2015 - 01.2016

Customer Service Representative

KFC
04.2012 - 12.2014

Face Painter

Miss Kiddee & Friends
05.2010 - 08.2019

Mult Certifications - Cyber Security

UNLV

High School Diploma -

SSAE
Aolani Jay