Anyerson Quintero
Zapata
Valledupar
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at converting service calls into sales opportunities. Skilled in technical troubleshooting and objection handling, I excel in high-pressure environments, enhancing customer loyalty and driving revenue growth through effective communication and team collaboration. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
06.2021 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Reduced call resolution time by efficiently diagnosing and troubleshooting system issues.
- Converted inbound service calls into sales opportunities, contributing to consistent monthly revenue growth.
Education
Bachelor's Degree in Spanish And English - Education
Universidad Popular Del Cesar
Valledupar 05.2001 -
Skills
Sales Strategy & Closing Techniques
Technical Troubleshooting
Adaptability and tenacity
CRM Software (Salesforce – adjust if applicable)
Objection Handling
Performance Metrics & KPIs
Bilingual Communication (English/Spanish)
Team Collaboration & Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Teleperformance
06.2021 - 07.2025
Bachelor's Degree in Spanish And English - Education
Universidad Popular Del Cesar
05.2001 -