Anyela Camila Gutierrez Castrillon
Armenia
Summary
Dedicated and passionate about cross-cultural communication, and fostering connections between people from diverse backgrounds. I have communication skills in multiple languages, including Spanish, English, and French. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Likewise, always willing to learn new things as well as help people.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2024 - 03.2024
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, while implementing strategies to reduce average handling time without compromising on service quality.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Cashier
Peluqueria Infantil Plaza Sesamo
10.2018 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor Degree in Modern Languages - Education
Universidad Del Quindio
Armenia Quindio09.2023
High School Diploma -
Institución Educativa INEM José Celestino Mutis
Armenia Quindio12.2017
Skills
Customer Service
Computer Skills
Multitasking and Organization
Problem-solving abilities
Active Listening
Money handling abilities
Payment Processing
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Customer Service Representative
Teleperformance
01.2024 - 03.2024
Cashier
Peluqueria Infantil Plaza Sesamo
10.2018 - 12.2023
Bachelor Degree in Modern Languages - Education
Universidad Del Quindio
High School Diploma -
Institución Educativa INEM José Celestino Mutis
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