I am a Hospitality veteran with 10+ years of experience in the industry. I have worked in a variety of dining environments from casual to fine-dining in front and back-of-house positions. While I have moved into management, I still value the experience gained on the floor and in the kitchen. Using that experience and my skills as a manager I believe I can be a valuable asset in any position.
Overview
16
16
years of professional experience
Work History
Front of House Manager
The Eddy Taproom and Hotel
01.2024 - Current
As the closing manager at the Eddy, I am responsible for the closing walkthrough and ensuring that the restaurant was ready for opening. I also enter our shift financials, summaries, and incident reports into our manager log. Another duty that I share is entering our daily tip calculation for servers, bartenders, and support staff. During service, I mostly monitor the floor and focused on enhancing the guest experience but I also handle inventory for our liquor, beer, and wine and reorganization of our stock areas. I also am responsible for scheduling and onboarding of new employees.
Front of House Supervisor/Manager/ Banquet Manager
Jacquard Hotel and Rooftop/The Narrative
01.2021 - 01.2024
At the Narrative in Denver, I acted as Front of House Manager during which I handled the day-to-day financial operations including opening the restaurant, checking reservations and time punches before adjusting accordingly, counting the total safe on site, and counting and distributing drawers to the appropriate areas. I also handled general scheduling and adjustments to said schedule based upon employee availability. My duties also included general maintenance of certain restaurant equipment such as dishwashers, POS systems, beverage coolers, and most media connections as well as helping staff with ticket issues, guest complaints, and restaurant upkeep. As Banquet Manager, additional responsibilities that I have taken on include ordering of products from vendors such as Shamrock and ItalCo., calculating tip pool contributions for payroll purposes, organizing our training program for servers, support staff, and hosts, and communication with our clientele to provide great service and foster lasting relationships.
Server/Bartender
Winston’s Pub and Grill
01.2018 - 01.2020
As a server my duties include maintaining the restaurant while providing great service to the guests of my section and beyond. I handle the cash and credit transactions between the guests and the restaurant. As a bartender I was responsible for a 20+ person bartop as well as the drinks coming from the dining room. I was to prepare drinks correctly in a timely manner while maintaining hospitable interactions with guests.
Server/Bartender
Trio’s Restaurant
01.2016 - 01.2018
As a server my duties included taking guest orders to their specifications and delivering drinks within a timely manner while giving pleasant service. As a bartender my duties included cleaning, stocking, and maintaining the bar area while simultaneously serving my own guests drinks to their liking and specifications. I also was in charge of making the service staff’s drink orders as well.
Line Cook/Busser/Dishwasher/Host/Server
YaYas European Bistro
01.2011 - 01.2016
Duties: As a busser, I facilitated food service. I cleaned tables, removed dirty dishes, replaced soiled table linens; set tables; replenished supply of clean linens, silverware, glassware, and dishes; supplied service bar with food; and served items such as water, condiments, and coffee to patrons. As a cook, I inspected food preparation and serving areas to ensure sanitary food practices. I seasoned and cooked food for orders as they came in. I cleaned food preparation areas, cooking surfaces, and utensils. Washed, cut, and prepared foods designated for cooking. I cleaned, stocked, and restocked workstations for the kitchen area to ensure items stocked for the next shift. As a Dishwasher, I cleaned and prepared various foods for cooking or serving. I loaded or unloaded trucks that deliver or pick up food and supplies. I received and stored supplies. My responsibilities as the host included monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. My responsibilities as a server included taking the orders of guests as well as communicating effectively to provide sufficient detail as to the daily specials, menu changes, etc... and maintaining a polite and inviting demeanor at all times.
Front Line/Quality Control Advisor
Chenal 9 IMAX
01.2011 - 01.2013
As quality assurance advisor I was responsible for ensuring that the manufacturing process adopted by the client complies with quality standards set by the industry and the products manufactured are of best quality.
Cook
Sonic Drive Inn
01.2010 - 01.2011
Duties: Inspected food preparation and serving area to ensure sanitary food practices. I seasoned and cooked food for orders as they came in. I cleaned food preparation areas, cooking surfaces, and utensils. Washed, cut, and prepared foods designated for cooking. I cleaned, stocked, and restocked workstations for the kitchen area.
Education
Computer Science
University of Conway
Conway, AR
Radio and Television Broadcasting
Colorado Media School
Lakewood, CO
01.2020
High School - undefined
Sylvan Hills High School
Sherwood, AR
01.2014
Skills
Microsoft Office
Adobe Suite
ALOHA
Micros
Square POS
Schedulefly
HotSchedules
OpenTable
GraTrack
Timeline
Front of House Manager
The Eddy Taproom and Hotel
01.2024 - Current
Front of House Supervisor/Manager/ Banquet Manager