Antoinette Sylvain
Pueblo
Summary
Insightful professional with several years of experience in environments. Expert in long-term patient care with dedication to comprehensive health plans for success. Known for personable and compassionate demeanor with detail-oriented work ethic.
Compassionate healthcare professional known for high productivity and efficient task completion. Possess specialized skills in patient treatment plan development, and medical research. Excel at communication, empathy, and problem-solving, ensuring optimal patient care and collaboration with healthcare teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Physician scheduler
UCHealth Parkview Medical
Pueblo
03.2023 - Current
- Educate patients on procedures
- Managed patient records using electronic health record systems for accuracy.
- Educated patients on procedures, treatment plans, medications and preventive measures.
- Followed universal or standard precautions consistently to protect patients and staff.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Kept patient information confidential and respected patients' rights to privacy according to HIPAA requirements.
- Investigated and identified environmental factors impacting patient's health.
- Adhered to hospital policies, procedures and standards of care.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated scheduling for patient appointments across multiple departments.
- Communicated effectively with patients regarding scheduling changes and confirmations.
- Assisted in training new staff on scheduling procedures and system usage.
- Reviewed appointment requests for accuracy and compliance with policies.
- Streamlined scheduling processes to improve efficiency in patient care management.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted with set up for social events and food deliveries.
Front Office Assistant
Parkview Medical Center
Pueblo
03.2020 - 04.2023
- Managed patient scheduling and appointment coordination for efficient office operations.
- Assisted medical staff by preparing patient charts and updating medical records.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Organized office supplies and maintained inventory for daily operational needs.
- Welcomed patients, ensuring a positive experience during check-in processes.
- Supported billing department by verifying insurance information and processing claims.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Maintained a clean front office environment including lobby area.
- Scheduled appointments for clients and staff members.
- Provided administrative support to management team when needed.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Greeted customers and provided assistance with inquiries.
- Received and screened high volume of internal and external communications.
- Performed data entry of patient information into computer systems.
- Directed clients and guests to correct departments, rooms, and staff members.
- Assisted with the preparation of daily bank deposits.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
Children’s Pastor
Highest Praise Fellowship
Pueblo
01.2011 - 09.2021
- Led weekly children's services and programs for diverse age groups.
- Developed engaging curriculum that aligns with church values and teachings.
- Coordinated volunteer recruitment and training for children's ministry events.
- Organized community outreach events to promote children's ministry participation.
- Implemented safety protocols during children's programs and activities.
- Collaborated with church leadership to align ministry goals with overall mission.
- Provided mentorship and support to youth leaders within the congregation.
- Reached out to unchurched, new residents or inactive church members.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Officiated weddings and led funeral services for church members.
- Participated in fundraising to support congregational activities.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Oversaw building management, supplies orders and facility repairs.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
- Drafted articles and delivered speeches to share information about religious issues.
Personal Care Assistant
Interim Home Health
Pueblo
01.2012 - 03.2018
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Ambulated individuals with safety and effective strategies around home, public and medical locations.
- Maintained accurate records of client care and progress notes.
- Fostered a safe environment by adhering to infection control measures and safety standards.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Education
Bachelor of Arts - Spanish Language And Literature Non Profit Managem
CSU - Pueblo
Pueblo, CO 09.2009 - 05.2014
Universal Training - Organizational Leadership
YWAM
Jarabacoa, DR 05.2008 - 08.2008
Centennial High School
Pueblo, COSkills
- Coordination skills
- Scheduling coordination
- HIPAA compliance
- Treatment planning
- Infection control protocols
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Patient care
- Surgical skills
- Telemedicine proficiency
- Health administration
- Medical research
- Insurance requirements
- Medical expertise
- Assessment skills
- Patient safety
- Managing practice operations
- Chart updating
- Follow-up care
- Office administration
- Customer service
- Data management
- Leadership skills
- Communication skills
- Conflict resolution
- Lesson planning
- Standards development
- Student engagement
- Training and mentoring
- Department planning
- Diverse learning styles
- Project-based learning
- Safe learning environment
- Staff development
- Lesson development
- Compliance
- Team building
- Department leadership
- Safety awareness
- Reflective teaching
- Feedback and evaluation
- Group and individual instruction
- Assessment strategies
- Cultural history
- Public speaking
- Ecw
- Epic
- Excel
- Word
- PP
Timeline
Physician scheduler
UCHealth Parkview Medical
03.2023 - Current
Front Office Assistant
Parkview Medical Center
03.2020 - 04.2023
Personal Care Assistant
Interim Home Health
01.2012 - 03.2018
Children’s Pastor
Highest Praise Fellowship
01.2011 - 09.2021
Bachelor of Arts - Spanish Language And Literature Non Profit Managem
CSU - Pueblo
09.2009 - 05.2014
Universal Training - Organizational Leadership
YWAM
05.2008 - 08.2008
Centennial High School