ANTHONY J. STAILEY
Lakewood,CO
Summary
Team Leader with proven ability to build positive rapport, inspire trust, and guide teams toward achievement of organizational goals. Excellent trainer and mentor. Creates business strategies, allocates resources, and utilizes company metrics to increase productivity, assess performance and discover opportunities for continuous improvement. Strong facilitator adept at working cross-departmentally with management and top-level leadership.
Overview
17
17
years of professional experience
Work History
Senior Service Advisor
Tesla
02.2017 - Current
- Established front of house operations for new service locations. Including interviews and training, vendor acquisition, service standards, and process work flows to execute first-class customer experience achieving 90% CSAT or greater.
- Instituted Virtual Service application and evolution preceding establishment of company-wide initiative.
- Developed strong relationships with clients, while providing tailored service experiences to secure high customer satisfaction ratings.
- Handled customer concerns with confidence, using complex problem solving to provide effective resolutions.
- Collaborated with leadership to develop unique processes for improved work flow efficiency and effective internal communication.
- Provided one on one training with new team members to deliver consistency and excellence in all customer interactions.
- Fostered cohesive efforts cross-departmentally to achieve and exceed Tesla quarterly goals of new vehicle deliveries.
Operations Manager
Mid City Engineering
03.2007 - 09.2016
- Assisted in product development, design improvements, and testing for automotive integration technologies.
- Instrumental in increasing total revenue by additional $2M per year by 2013.
- Implemented and operated technical support and customer service protocols.
- Developed and improved logistics operations.
- Managed and maintained customer accounts.
- Maintained direct contact with clients to provide product support, increase sales, and maintain distributor relations.
Education
Some College (No Degree) - Geological And Earth Sciences
Oakton Community College
Des Plaines, ILSome College (No Degree) - General Academics
Oakton Community College
Des Plaines, IL.High School Diploma -
Glenbrook South
Glenview, IL.2003
Skills
- Customer Satisfaction
- Problem Solving
- Technical Support
- Strategic Planning
- Troubleshooting
- Leadership
- Client Rapport-Building
- Handling Customer Concerns
- Process Improvement
- Teamwork
Timeline
Senior Service Advisor
Tesla
02.2017 - Current
Operations Manager
Mid City Engineering
03.2007 - 09.2016
Some College (No Degree) - Geological And Earth Sciences
Oakton Community College
Some College (No Degree) - General Academics
Oakton Community College
High School Diploma -
Glenbrook South
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