Anthony Sandoval
Lakewood
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Caregiver
Family Member
03.2024 - Current
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Shift Manager
Flynn Group
10.2021 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Caregiver
Family Member
08.2016 - 10.2021
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Line Cook
Buffalo Wild Wings
08.2014 - 08.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
Education
High School Diploma -
Summit Academy
Denver, CO08.2016
Skills
- Multitasking and organization
- Emotional support
- Compassion and empathy
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Complaint resolution
- Customer satisfaction measurement
- Product knowledge
Timeline
Caregiver
Family Member
03.2024 - Current
Shift Manager
Flynn Group
10.2021 - 03.2024
Caregiver
Family Member
08.2016 - 10.2021
Line Cook
Buffalo Wild Wings
08.2014 - 08.2016
High School Diploma -
Summit Academy
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