Anthony Sack
Limon
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods. Resourceful Night Auditor with background handling financial and administrative tasks during late-night shifts. Experience includes auditing daily transactions, reconciling discrepancies, and providing quality customer service to ensure smooth hotel operations. Strengths include problem-solving abilities, strong knowledge of accounting principles, and adept use of reservation software. Made significant impacts in previous roles by improving efficiency through implementation of effective audit procedures. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Auditor
Comfort Inn & Suites
Limon
06.2018 - Current
- Administered employee time records ensuring compliance with company policy.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Processed guest check-outs, including payment processing and providing receipts.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Maintained a secure environment for the protection of guests' property and assets.
- Posted incidental charges to ledgers, manually or by using computers.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained well-stocked and presentable complementary food and beverage station.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Documented wake-up requests and set up automatic calls in system.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Kept records of room availability and guest accounts, manually or using computers.
- Received payments from customers via cash or credit cards.
- Prepared detailed audit reports at the end of each shift.
Cashier
Cenex
Limon
11.2020 - 02.2023
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Checked personal identifications during alcohol and tobacco sales.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Offered customers carry-out service at completion of transaction.
- Helped with purchases and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
Mechanic
Sack Enterprises
Denver
03.2012 - 09.2019
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Ensured safety protocols were followed while working on vehicles.
- Completed required paperwork and delivered to customer.
- Consulted with customers regarding service options available based upon their needs.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Tested components with appropriate instruments to ensure proper operation.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired, replaced and adjusted brakes.
- Kept detailed records of repairs, labor involved and parts used.
- Conducted test drives before and after repair services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Estimated costs of vehicle repair.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Maintained accurate records of work performed in accordance with company standards.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Connected electrical wiring to control panels and electric motors.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
Education
High School Diploma -
Northglenn High School
601 W 100th Pl08-2012
Skills
- Night audit procedures
- Cash handling
- Customer service
- Employee training
- Data entry
- Record keeping
- POS systems
- Billing procedures
- Effective communication
- Active listening
- Account closing
- Room charges
- Managing reception
- Team supervision
- Lobby housekeeping
- Teamwork
- Staff training
- Office organization
- Auditing techniques
- Financial reporting
- Room booking
Certification
- Forklift operator
- Mechanic specialist
- Customer Service representative
References
References available upon request.
Timeline
Cashier
Cenex
11.2020 - 02.2023
Night Auditor
Comfort Inn & Suites
06.2018 - Current
Mechanic
Sack Enterprises
03.2012 - 09.2019
High School Diploma -
Northglenn High School
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