Anthony Moreno
17879 Galapagos St
Summary
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.Proven success in diagnosing, troubleshooting, and resolving complex technical issues efficiently. Demonstrated expertise in customer service and problem-solving, ensuring seamless user experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Engineer 2
Comcast Business
08.2018 - Current
- Troubleshoot and repair complex internet and phone systems. Communicate over phone and email with end user, facilitate on site repair with technicians. Firsthand experience with multiple different types of networks and equipment. Create knowledge and training resources for tier 1 customer support. Provide customer service regarding business services including web and mobile applications.
Retail Experience Supervisor
Best Buy
01.2016 - 01.2018
- Use leadership skills to provide positive employee experience, performance management and skill development. Manage a team of seven employees, understand and train in department and company needs.
Retail Sales Associate
Best Buy
01.2013 - 01.2016
- Provide world class customer service and expert knowledge. Educate and sell the best product to meet the needs of the customer.
Education
Business Administration -
MSU Denver
01.2017
Skills
- Customer Service
- Adaptability
- Critical thinking
- Computer skills
- Advanced Troubleshooting
- Network configuration
- Application support
- Product education
- Remote support solutions
- Problem-solving
- System repair
- Customer communication
Accomplishments
Excel Award, company award nominated by leadership.
Best of the West, Divisional award nominated by peers.
Certification
- CompTIA A+
- CompTIA Network+ in progress
- Ciena CE-A
Timeline
Technical Support Engineer 2
Comcast Business
08.2018 - Current
Retail Experience Supervisor
Best Buy
01.2016 - 01.2018
Retail Sales Associate
Best Buy
01.2013 - 01.2016
Business Administration -
MSU Denver