Anthony McGrail
Parker
Summary
Dynamic leader with over 18 years of experience, including a standout role at Red Robin, where I excel in conflict resolution, guest interaction, and staff training. Known for elevating guest satisfaction and boosting team performance, I bring a blend of operational management and positive attitude, driving continuous improvement and fostering a culture of excellence. I believe I can return a high level of service and overall satisfaction to the Red Robin Brand!
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Red Robin
08.2022 - Current
- Completed store opening and closing procedures and balanced Cash drawers for the bar and the BOH safe count.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns. When Problems arise at tables I can act fast and make any experience better while focusing on over-all Guest satisfaction; all while still representing my store, and our Brand!
- Trained new employees on both front and back of house, and stayed up to date on new menu items and standards within our four walls and beyond! Able to delegate daily tasks and responsibilities timely, and create a winning atmosphere for Red Robin!
- focus on local restaurant marketing and catering specifically, and make sure all orders are ready and/or delivered on time and with a lasting impression!
- Look fantastic in the bird suit and deliver a one of kind experience on behalf of the brand!
- 0ver 18 years of experience in both front and back of house, traveling and competing in several states as a world class mixologist.
Electrician Foreman
ADK Electric Inc
09.2013 - 12.2021
- Reduced project completion time by efficiently delegating tasks to team members and closely monitoring progress.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Demonstrated knowledge of OSHA standards related to photovoltaic installations and enforced safety practices and standards.
- Displayed excellent people skills and managed, motivated and disciplined team members as necessary.
- Graduated trade school at the top of my class
Bartender
TGI Fridays
04.2004 - 08.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Competed annually in "Flair competitions" and actually won a few!
Education
Associate of Applied Science - Electrical Theory
IECRM Electrician Trade School
Denver, CO06-2017
High School Diploma -
Grandview High School
Aurora, CO06-2001
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Continuous improvement
- Labor and food cost control
- Positive attitude
Timeline
Shift Supervisor
Red Robin
08.2022 - Current
Electrician Foreman
ADK Electric Inc
09.2013 - 12.2021
Bartender
TGI Fridays
04.2004 - 08.2014
Associate of Applied Science - Electrical Theory
IECRM Electrician Trade School
High School Diploma -
Grandview High School
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