Running
Anthony Maldonado
Customer Service Rep III
Yopal
Summary
Dynamic Customer Service Representative with a proven track record at Medtronic, recognized for resolving complex issues and enhancing customer loyalty. Skilled in problem-solving and active listening, I consistently exceeded performance metrics while fostering a supportive environment. My commitment to service excellence drives customer satisfaction and repeat business.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Medtronic
12.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
OneLink BPO
05.2020 - 06.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Concentrix
12.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Teacher
Lingoyes
06.2019 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
No Degree - Foreign Languages Education
Universidad Pedagógica Y Tecnológica De Colombia
Tunja, Colombia 05.2001 -
High School Diploma -
Braulio Gonzalez
Yopal, Colombia 05.2001 -
Skills
Customer service
Interests
Gym
Concerts
Music
Timeline
Customer Service Representative
Medtronic
12.2022 - Current
Customer Service Representative
OneLink BPO
05.2020 - 06.2022
Customer Service Representative
Concentrix
12.2019 - 05.2020
Teacher
Lingoyes
06.2019 - 12.2019
No Degree - Foreign Languages Education
Universidad Pedagógica Y Tecnológica De Colombia
05.2001 -
High School Diploma -
Braulio Gonzalez
05.2001 -
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