ANTHONY LONGSWORTH

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Created and maintained team schedules according to forecasted business expectations.
• Managed Team performance and attendance and documented conversations in order to drive change in behavior.

• Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
• Gave input on hiring decisions to help senior managers and coordinated employee training
• Detected and resolved personnel problems to keep team on-task and working collaboratively to maintain security presence
• Identified and investigated possible security breaches
• Created and documented incident response plans to keep security team ready for issues
• Monitored entrances, exits and CCTV feeds to keep close eye on movements of individuals and materials throughout facility
• Responded promptly to crises involving medical issues

and intrusion alarms.

• Issued NDA's for approved visitors and processed background checks.

• Ensured quality service by setting and implementing company protocols
• Advanced team by recruiting, leading, teaching, and promoting growth opportunities
• Ensured fruitful workflow by overseeing processes, setting objectives, and maintaining equipment
• Completed production plan by forecasting, scheduling, and assigning personnel
• Set objectives, oversaw progress, maintained schedules, and resolved issues
• Prepared reports detailing shift activities to keep management looped in on shift operations
• Created culture of continuous improvement, inspiring employees to take action to solve problems
• Cultivated team culture based on cooperation between members and departments
• Suggested changes in equipment use and layout to improve efficiency
• Inspected completed products to verify quality and identify production problems
• Motivated team members to meet goals and provided training and mentoring to improve performance
• Updated operations logs with daily information to spot trends and quickly correct problems
• Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals

• Used POS system to scan customer purchases, calculate prices, and process transactions
• Provided accurate information to help customers quickly navigate the store and acquire items for purchase
• Restocked front lanes and displays, following established merchandising procedures and standards
• Assisted with store recovery to maintain clean and organized sales floor throughout shift
• Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
• Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
• Unboxed and restocked merchandise into attractive displays
• Promoted credit and loyalty programs during customer interactions
• Welcomed guests and offered quick assistance to handle diverse needs
• Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
• Processed returns and exchanges in line with store policies
• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
• Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
• Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
• Engaged customers and built connections to drive long-term sales
• Consistently organized and restocked display racks to keep the store ready for customer needs
• Interacted professionally with customers, informing individuals of sales promotions and driving product interest