ANNMARIE CARRILLO
Commerce City
Summary
Fast learning and self-motivated professional with superior experience in customer service. Proven ability to train employees and enhance operational efficiency while delivering exceptional guest experiences. Skilled in problem-solving and communication, ensuring satisfaction and loyalty. Committed to continuous improvement and maintaining a professional appearance in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server
MIZU IZAKAYA
DENVER
06.2024 - Current
- Trained new employees to perform duties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
LOVE FROM MISSION DIA
DENVER
09.2023 - 03.2024
- Processed sales transactions to prevent long customer wait times.
- Welcomed customers, offering assistance to help find store items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
Retail Associate
SKYPORT HOSPITALITY
DENVER
12.2022 - 04.2023
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register accurately and efficiently while processing payments from customers.
- Helped customers by answering questions and locating merchandise.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
INNOVATIONS AND OPTIONS
Brighton, CO05-2023
Skills
- Customer service
- Employee training
- Communication skills
- Active listening
- Problem solving
- Self-motivation
- Continuous improvement
- Professional appearance
Timeline
Server
MIZU IZAKAYA
06.2024 - Current
Cashier
LOVE FROM MISSION DIA
09.2023 - 03.2024
Retail Associate
SKYPORT HOSPITALITY
12.2022 - 04.2023
High School Diploma -
INNOVATIONS AND OPTIONS
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