Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Annie Stadig

Lakewood,CO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Dynamic individual with hands-on experience in public assistance programs and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

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Overview

42
42
years of professional experience
1
1
Certification

Work History

Program Administrator

Jefferson County Human Services
08.2012 - 02.2023
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
  • Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
  • Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
  • Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
  • Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
  • Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
  • Established program policies and procedures to comply with regulatory requirements.
  • Monitored program performance to identify areas for improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

System Administrator

Jefferson County Human Services
07.2004 - 07.2012
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Submitted and granted appropriate security system access to staff

Eligibility Specialist

Jefferson County Human Services
12.1980 - 07.2004
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Resolved discrepancies with client applications to verify eligibility.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Developed strong rapport with clients by effectively communicating complex program requirements and processes.
  • Trained staff on current eligibility requirements and policies.
  • Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
  • Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
  • Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
  • Coordinated referral services for eligible families, connecting them with vital support systems and resources.
  • Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Established databases to track, analyze and automate eligibility application processes.
  • Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
  • Optimized workflow processes through proactive identification of inefficiencies and implementation of targeted improvements.
  • Built relationships with diverse stakeholders to achieve successful program implementation.
  • Enhanced public understanding of eligibility criteria by creating and distributing informative brochures and materials.
  • Facilitated smoother operations by maintaining up-to-date knowledge of changes in regulations and policies affecting eligibility.
  • Contributed to community outreach programs, raising awareness about availability and benefits of service.
  • Reduced errors in eligibility determination by conducting regular audits and feedback sessions for continuous improvement.
  • Improved team morale and productivity with regular team-building activities and open communication channels.
  • Reduced case backlog by implementing efficient prioritization strategies for case processing.
  • Coordinated with other social service agencies to ensure comprehensive support for clients, leading to improved outcomes.
  • Facilitated team training sessions on new policies and regulations, ensuring compliance and up-to-date knowledge across department.
  • Conducted in-depth interviews with applicants to gather necessary information, leading to thorough and accurate assessments.

Education

High School Diploma -

George Washington High School
Guam, USA
06-1979

Skills

  • Resource coordination
  • Meeting facilitation
  • Budget administration
  • Relationship building
  • Compliance management
  • Group and individual instruction
  • Recruitment and hiring
  • Task delegation
  • Staff training
  • Documentation and reporting
  • Quality assurance
  • Regulatory compliance

Certification

  • Public Assistance Training - 2020
  • Supervisor Training
  • Human Resources

Languages

Vietnamese
Full Professional

Timeline

Program Administrator

Jefferson County Human Services
08.2012 - 02.2023

System Administrator

Jefferson County Human Services
07.2004 - 07.2012

Eligibility Specialist

Jefferson County Human Services
12.1980 - 07.2004

High School Diploma -

George Washington High School

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Annie Stadig