Annie Mak
Denver
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Transferrable skills as a Nurse in the Operating Room at Denver Health and in the service industry, which include time management, multi-tasking, POS systems and personable skillset.
Overview
6
6
years of professional experience
Work History
Lead Server
NOLA'S EVENTS
Seattle, WA
06.2018 - 09.2020
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Escort customers to their tables.
Server
JERK SHACK
Seattle, WA
01.2018 - 12.2018
- Greet guests and seat them at tables or in waiting areas.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Confer with other staff to help plan establishments' menus.
- Plan parties or other special events and services.
Server
BELLTOWN BREWING
Seattle, WA
06.2017 - 10.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Prepare checks that itemize and total meal costs and sales taxes.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Provide guests with information about local areas, including giving directions.
Server
THE PINE BOX
Seattle, WA
12.2014 - 01.2018
- Balance receipts and payments in cash registers.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Set up dining areas for meals and clear them following meals.
- Add relishes and garnishes to food orders, according to instructions.
- Arrange reservations for patrons of dining establishments.
Education
Bachelor of Science - Nursing
Nevada State College
Henderson, NV06-2020
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Operational efficiency
Timeline
Lead Server
NOLA'S EVENTS
06.2018 - 09.2020
Server
JERK SHACK
01.2018 - 12.2018
Server
BELLTOWN BREWING
06.2017 - 10.2018
Server
THE PINE BOX
12.2014 - 01.2018
Bachelor of Science - Nursing
Nevada State College