Annie Luke

• Business & Operations Management: Oversee daily operations of a STEM education franchise, ensuring smooth and efficient delivery of summer camps, after-school programs, birthday parties, and special events while maintaining a focus on customer satisfaction and community connection.
• Operator Duties & Instruction: Actively teach in STEM classes and camps, providing hands-on leadership and mentoring instructors to foster engaging and well-managed classroom environments. Lead by example with effective classroom management and foster an engaging, positive learning environment for students and instructors.
• Financial Management: Manage payroll, budgeting, vendor payments, and tax compliance using QuickBooks Online and Stripe, ensuring accuracy and timely submission of franchise royalty payments and compliance with franchise requirements.
• Inventory & Facility Oversight: Maintain organized inventory systems and ensure equipment and facilities are well-maintained and ready to support all programs.
• Recruitment & Training: Lead recruiting, hiring, onboarding, and training of staff, developing team skills in classroom management, customer service, and program delivery to build a motivated and effective workforce.
• Program Design & Implementation: Design and implement educational programs for small to large groups of students; collaborate with Snapology HQ in curriculum development meetings to align programs with brand vision and goals.
• Team Communication & Scheduling: Utilize ConnecTeam to coordinate staff schedules, communicate updates, celebrate team successes, and keep instructors connected, motivated and informed.
• Community Engagement & Partnerships: Build and nurture relationships with local schools and community organizations; manage MOUs, submit W9s, and ensure compliance with partnership and franchise agreements.
• Marketing & Communications: Develop and oversee marketing efforts including newsletters, email campaigns, and social media content via Emma, Canva, Soci, and Meta Business Suite, ensuring consistent brand messaging and promotion across print and digital materials.
• Customer Relationship Management: Provide excellent customer service by responding promptly to inquiries, addressing concerns, and fostering positive relationships to encourage repeat business and referrals with community partners and families.
• Training Material Development: Organize and maintain training manuals and educational resources to support consistent program quality and efficient staff onboarding.
• Administrative Excellence: Manage administrative tasks including contracts, employee records, tax documentation, and scheduling, leveraging Outlook Tasks and Calendar alongside Google Workspace for efficient workflow, time management, communication and priorities.
• Leadership & Project Management: Lead projects from planning through execution, applying problem-solving skills and adaptability to meet objectives and drive business success.

Homemaker / Stay-at-Home Parent
Full-Time Caregiver to My Children | [City, State]
Month/Year – Month/Year

Key Responsibilities & Skills:

• Childcare & Development: Provided full-time care for my three children from birth through age six, supporting their physical, emotional, and social development during early childhood. Focused on creating a nurturing, joyful home where learning, laughter, and love were part of everyday life.
• Household Management: Handled all aspects of daily home operations, including meal planning, grocery shopping, budgeting, cleaning, laundry, and organization—keeping our household running smoothly while balancing the needs of a growing family.
• Health & Safety: Managed medical appointments and health routines, while maintaining a safe, clean, and child-friendly home focused on comfort and well-being.
• Multitasking & Flexibility: Balanced the constantly changing needs of three young children while managing household responsibilities. Adapted daily to shifting routines and unexpected moments with calm, patience, and practical problem-solving.
• Emotional Support & Encouragement: Built a loving, stable environment where each of my children could feel safe, seen, and celebrated. Supported their unique personalities, interests, and early hobbies through play, activities, and one-on-one attention.
• Community & Celebration: Connected with other families and parenting groups to build a sense of community. Planned and hosted birthdays, holidays, and family traditions with creativity and care, making everyday moments special.

• Instruction, Curriculum Development & Collaboration: Delivered differentiated instruction across special needs preschool, 1st grade, and 5th grade ELA, adapting curriculum and teaching methods to meet diverse learning styles and abilities. Collaborated with subject and grade-level teams to design and refine curriculum aligned with state standards and tailored to both general and special education students. Created individualized goals for special education students and set class-wide achievement benchmarks.
• Assessment, Progress Monitoring & Instructional Adjustment: Conducted ongoing formative and summative assessments to evaluate student learning and inform instructional strategies. Used assessment data to tailor interventions and modify teaching approaches, ensuring all students made measurable progress toward their academic and developmental goals.
• Para-Educator Supervision & Team Leadership: Provided leadership and training to para-educators, coordinating their roles to support individualized instruction, classroom management, and behavioral interventions. Fostered effective communication and collaboration among staff to maximize student support and classroom efficiency.
• IEP Development, Implementation & Compliance: Worked closely with special education teams, families, and administrators to develop, implement, and monitor Individualized Education Plans (IEPs). Ensured compliance with legal requirements and advocated for necessary accommodations and services to support student success.
• Family & Administrative Communication: Maintained regular, transparent communication with families and school leadership regarding student progress, behavior, and instructional strategies. Partnered with families to reinforce learning at home and address any concerns collaboratively.
• Classroom Management & Positive Environment: Established and maintained a structured, inclusive, and supportive classroom environment that promoted positive behavior, social-emotional growth, and academic engagement. Applied evidence-based behavior management techniques and positive reinforcement to foster student success.
• Professional Development & Advocacy: Committed to ongoing professional growth through training in both general and special education best practices. Advocated for equitable access to education and resources, promoting a culture of inclusion and high expectations for all learners.