Annie Gantulga
Denver
Summary
Proven multitasker and exceptional communicator, I excelled at Tofu Story by enhancing guest experiences and streamlining service efficiency. My background includes mastering POS systems and driving customer satisfaction, blending hard skills like cash handling with soft skills in problem-solving and customer engagement. Achieved notable repeat business growth at Good Sam through relationship-building and superior support.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
3
3
years of professional experience
Work History
Server/Restaurant Hostess
Tofu Story
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted customers in making, modifying, and canceling reservations.
- Maintained a clean and organized dining area for guest comfort and safety.
Sales Associate
Good Sam
10.2023 - 06.2024
- Built relationships with customers to encourage repeat business.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Barista/Drive-Thru Cashier
Einsten Bagels
05.2022 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
Associate of Science - Veterinary Science
Community College of Denver
Denver, CO05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
- Problem-solving skills
- Customer support
- Data entry
Accomplishments
- Documented and resolved Customer Complaint which led to Customers Satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised and trained New Servers
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Mongolian
Limited Working
Interests
- I like working with my hands and fixing things
- Camping
- Animal Care
- Music
- Drawing and Painting
- Astrology
- Strategy Games
- Auto Repair/Restoration
- Watching Movies and TV Shows
Timeline
Server/Restaurant Hostess
Tofu Story
07.2024 - Current
Sales Associate
Good Sam
10.2023 - 06.2024
Barista/Drive-Thru Cashier
Einsten Bagels
05.2022 - 02.2024
Associate of Science - Veterinary Science
Community College of Denver
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