Annette Hernandez

• Under direction of the AVP and Dean of Students, provided support for the AVP, Dean of Students Office.
• Assist in onboarding new employees, provide training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assist with human resources tasks such as reviewing and screening applicant resumes to identify qualified candidates.
• Serve as a trusted advisor to employees and students regarding workplace culture, policies, and conflict resolution.
• Enhance workplace culture by promoting diversity, inclusion, and open communication initiatives.

• Under direction of the CEO and Educational Director, provided CEO/CFO in the departmental budget.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Streamlined office operations by implementing efficient filing systems for legal documents and organizational strategies.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Implemented a new student management system and tracked student attendance.
• Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
• Reviewed human resources paperwork for accuracy and completeness.

• Under direction of the Campus President and Center Dean, performed routine and recurring student, faculty, and operational services required in the operations of a DeVry University Campus/Center.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Assisted with onboarding new students and securing paperwork completion.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Under direction of the Director of Marketing, consulted with businesses on marketing and advertising strategies.
• Recommended specific advertising strategies based on company goals, developing individualized plans to generate revenue and build customer base.
• Built strong relationships with clients through regular communication and progress updates on ongoing campaigns.
• Expanded client base through effective cold calling techniques, securing new accounts and increasing revenue streams.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.

• Under direction of the Admissions Director, advised and enrolled students into Fortis College Online.
• Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
• Supported students through admissions process by answering questions and assisting with forms.
• Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
• Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.

• Under direction of the Executive Director, actively participated in the development of Colorado Charter School Network.
• Assisted in hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Under direction of the Dean of Humanities and Social Sciences, provided administrative support for multiple departments.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Managed a team of work study students to improve office productivity.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.