Open To Work
Annette Hamm
Colorado Springs
Work Preference
Summary
Customer service professional with expertise in conflict resolution and relationship management. Proven ability to navigate challenging situations while fostering strong customer connections. Committed to creating supportive learning environments that boost student engagement and growth.
Overview
18
18
years of professional experience
Work History
Assistant Teacher
Leading Edge
Colorado Springs
08.2025 - Current
- Assisted lead teacher in classroom management and lesson implementation, fostering a productive learning atmosphere.
- Monitored student behavior to reinforce positive interactions.
- Participated in training sessions to improve teaching strategies.
- Ensured safe and orderly learning environment, promoting student focus and engagement.
- Promoted child development through engaging activities and positive reinforcement, enhancing social and emotional skills. through positive interaction and respectful treatment.
- Prepared educational materials for daily activities.
Assistant Teacher
Colorado Children's Acadamy
Colorado Springs
06.2026 - 07.2026
- Fostered positive interactions with children, enhancing development and encouraging active participation.
- Arranged age-appropriate activities that nurtured children's interests and talents.
- Promoted collaborative learning environments, boosting student cooperation and engagement.
- Assisted in planning field trips and special events, ensuring smooth execution.
- Drove a 14-person bus for transportation to and from various locations.
- Maintained clean, organized classroom environments, supporting effective learning and student focus.
Server/Prep Cook
Salad Works
Colorado Springs
09.2023 - 07.2024
- Provided excellent customer service in fast-paced restaurant environment.
- Assisted customers with menu selections and dietary preferences.
- Prepared fresh salads and ingredients according to company standards.
- Collaborated with team members to ensure efficient service flow.
- Maintained cleanliness and organization of dining and food preparation areas.
- Processed customer orders accurately and efficiently at the register.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on operational procedures and best practices.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Representative
Progressive Insurance Companies
Colorado Springs
10.2008 - 07.2012
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with policy inquiries and coverage options.
- Educated clients on insurance products and services to enhance understanding.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
Account Manager
Barclays/First Source
Colorado Springs
08.2008 - 09.2009
- Managed inbound and outbound calls for debt collection processes, facilitating effective communication to resolve customer inquiries.
- Negotiated payment arrangements and plans based on customers' financial situations.
- Handled escalated concerns with professionalism and empathy, achieving satisfactory resolutions for customers.
- Educated customers on credit policies and implications of non-payment.
- Maintained compliance with federal and state regulations regarding debt collection practices.
- Utilized collection software to monitor account statuses and document interactions.
- Documented customer interactions and agreements accurately in the database system.
- Resolved complex issues during collections, contributing to smoother operational processes.
Education
GED -
Pikes Peak Community College
Colorado Springs, CO05-1984
Skills
- Classroom oversight
- Clear communication
- Issue resolution
- Time management
- Client relationship management
- Customer account management
- Inbound call management
- Account negotiation strategies
- Data accuracy
- Product knowledge
- Needs-based selling
- Cross-selling strategies
- Transaction processing
- Cash management
- Market insights
- Self-driven
Timeline
Assistant Teacher
Colorado Children's Acadamy
06.2026 - 07.2026
Assistant Teacher
Leading Edge
08.2025 - Current
Server/Prep Cook
Salad Works
09.2023 - 07.2024
Customer Service Representative
Progressive Insurance Companies
10.2008 - 07.2012
Account Manager
Barclays/First Source
08.2008 - 09.2009
GED -
Pikes Peak Community College