Annette Chavez
La Jara
Summary
Dynamic Store Manager at Harbor Freight Tools USA with a proven track record in operational budgeting and team leadership. Enhanced customer satisfaction through effective personnel development and innovative employee retention strategies. Skilled in inventory oversight and fostering a collaborative work environment, driving significant improvements in store performance and employee engagement.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
12.2020 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Literacy Coach
South Conejos School District
08.2018 - 12.2020
- Assessed literacy needs of school by reviewing student data and current curriculum.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Provided planned objectives and instruction for struggling elementary readers.
- Monitored status of students requiring special attention.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Mentored and coached students with focus on developing independence and self-confidence.
- Issued reports updating students, parents and teachers on student progress.
- Administered standardized tests to assess student strengths and weaknesses.
- Assisted students in developing study skills and strategies.
- Maintained records of student assessments, tutoring activities and results.
- Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Monitored student progress and provided feedback and support.
- Used variety of teaching methods to successfully help wide range of students.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Created personalized lesson plans to meet needs of diverse learners.
Literacy Coordinator
Centennial School District R-1
08.2010 - 05.2018
- Provided planned objectives and instruction for struggling Elementary readers.
- Assisted in development and implementation of faculty development plans.
- Guided and supported faculty and staff in development of new programs.
- Cultivated engaged student population with successful orientation programs.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Communicated with parents to encourage active parental participation in education.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Monitored student progress and implemented intervention strategies to support student success.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Verified student grades, attendance and schedules.
- Developed and coordinated after-school programs and activities.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Managed budgets and resources for educational programs.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
- Assessed literacy needs of school by reviewing student data and current curriculum.
- Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
- Monitored status of students requiring special attention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Implemented strategies to increase student recruiting, engagement and retention.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Resolved problems, improved operations and provided exceptional service.
- Provided planned objectives and instruction for struggling elementary readers.
Elementary School Teacher
Centennial School District R-1
05.2006 - 05.2010
- Met with parents to review Individualized Education Plans for at-risk students.
- Taught core subjects of math, science, technology, and history.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Pursued professional development during summer months to maintain certification and extend skills.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Built positive relationships with parents to involve families in educational process.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Integrated technology and multimedia tools into lessons to enhance student learning.
- Provided regular feedback to students on progress and assigned grades based on performance.
- Retained student interest and maximized receptive learning.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Assessed student progress by administering tests and evaluating results.
Education
Master of Arts - Elementary Education Leadership - Principal
Adams State University
Alamosa, CO05-2019
Bachelor of Arts - Business Administration
Adams State University
Alamosa, CO05-1994
Associate of Arts - Business
Adams State University
Alamosa, CO05-1993
Skills
- Store operations oversight
- Operational budgeting
- Promotional planning
- Hourly shift management
- Customer service
- Personnel development
- Relationship building and management
- Loss prevention procedures
- Recruitment and hiring
- Loss prevention
- Team building
- Operations
- Bank and safe deposits
- Inventory oversight
- Talent recruitment
- Employee terminations
- MS office proficient
- Retail inventory management
- Employee retention strategies
- Employee supervision and motivation
- Policies and procedures
- Operations management
- Goals and performance
- Multitasking and organization
- Store merchandising
- Bank deposit procedures
- Shift checklists
- Team motivation
- Delegating work
- Store opening and closing
- Budget administration
- Culture development
- Friendly and positive
- Merchandise planning
- Employee scheduling
- Team leadership
- Strategic thinker
- POS systems
- Team development
- Team building and leadership
- Training and mentoring
- Reliable
- Leading staff meetings
- Recruiting and hiring
- Store displays
- Special events
- Accurate cash handling
- Problem-solving
- Customer relations
- Staff supervision
- Performance reviews
- Documentation and reporting
- Shift scheduling
- Team leadership and coaching
Timeline
Store Manager
Harbor Freight Tools USA
12.2020 - Current
Literacy Coach
South Conejos School District
08.2018 - 12.2020
Literacy Coordinator
Centennial School District R-1
08.2010 - 05.2018
Elementary School Teacher
Centennial School District R-1
05.2006 - 05.2010
Master of Arts - Elementary Education Leadership - Principal
Adams State University
Bachelor of Arts - Business Administration
Adams State University
Associate of Arts - Business
Adams State University