Annette Blevins
Alma,CO
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Account Manager
RCM Specialist II
08.2023 - Current
- Review account balances to determine accuracy
- Proper documentation for follow up
- Troubleshooting and correcting denied claims
- Developing and maintaining customer communication and rapport
- Verifying eligibility and benefits
- Proactively communicate barriers, process flow or productivity issues/opportunities to Manager
- Fusion knowledge and Fusion training to clients and outsourced teams
Billing Specialist and Coding
Milestone Pediatric Therapy Services (HealthPro)
10.2022 - 08.2023
- Properly coding services, procedures, diagnoses and treatment
- Preparing and sending invoices or claims for payment
- Troubleshooting and correcting denied claims
- Tracking payments
- ERA and EDI Enrollment process
- Verify that claim rules and setup is processed accordingly
- Verifying eligibility and benefits
- Follow up on denial and rejected claims
- Review processes and recommend improvements as needed
- Submit PARs as needed to various insurance companies
Interviewer / Shift / QA Supervisor
Ironwood Insights
06.2018 - 11.2022
- Listen to live and recorded calls and provide feedback
- Preform mock phone calls prior to allowing anyone to dial on new projects
- Make sure that we are compliant with the percentage of monitoring needed for each client
- Enter time as needed
- Interacting with customers
- Read script verbatim to ensure unbiased response
- Assign projects based on employee strengths and business needs
- Maintain spreadsheets with daily work information
- Manipulate existing data
- Enter time as needed
- Interacting with customers
- Read script verbatim to ensure unbiased response
Data Entry Clerk
SourceHOV
04.2015 - 03.2016
- Input lists of items, numbers and data into computer
- Complete forms that appear on computer screen
- Manipulate existing data
- Edit client information
- Proofread for accuracy
Education
Medical Coding and Billing Specialist - Medical Billing And Coding
US Career Institute
Ft Collins, CO11.2022
Bachelors - Alternative Medicine
Everglades University
Boca Raton, FL11.2011
Skills
- Outlook
- Typing
- Customer Service Skills
- Scheduling
- Customer Support
- Customer Care
- Project management
- Time Management
- Client relationship management
- Report writing
- Microsoft Office Expertise
Personal Information
Authorized To Work: US
Timeline
Account Manager
RCM Specialist II
08.2023 - Current
Billing Specialist and Coding
Milestone Pediatric Therapy Services (HealthPro)
10.2022 - 08.2023
Interviewer / Shift / QA Supervisor
Ironwood Insights
06.2018 - 11.2022
Data Entry Clerk
SourceHOV
04.2015 - 03.2016
Medical Coding and Billing Specialist - Medical Billing And Coding
US Career Institute
Bachelors - Alternative Medicine
Everglades University
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