Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anneliese McCain

Colorado Springs

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
03.2017 - 05.2020
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
  • Exceeded corporate quotas for monthly policy sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Admissions Coordinator

EMERITUS Senior Care Facilities
08.2012 - 10.2012
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Performed document filing, bookkeeping, and faxing.

Receptionist and Admissions Assistant

Pikes Peak Care and Rehabilitation
08.2010 - 07.2012
  • Greeted incoming visitors and potential residents professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with residents, health care , and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Widefield High School
Colorado Springs, CO

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Adaptability and flexibility

Timeline

Pro Sales Specialist

Lowes Home Improvment
03.2017 - 05.2020

Admissions Coordinator

EMERITUS Senior Care Facilities
08.2012 - 10.2012

Receptionist and Admissions Assistant

Pikes Peak Care and Rehabilitation
08.2010 - 07.2012

Widefield High School

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Anneliese McCain