Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Annabelle Means

Annabelle Means

Westminster

Summary

Dynamic E-Commerce Supervisor at Whole Foods Market with a proven track record in team leadership and strategic planning. Enhanced customer satisfaction through effective issue resolution and staff training. Skilled in data-driven decision-making and conflict resolution, driving continuous improvement and achieving departmental goals while fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

E-Commerce Supervisor

Whole Food Market
Westminster, CO
10.2020 - Current
  • Monitored website analytics regularly, identifying trends and making data-driven decisions for optimization efforts.
  • Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
  • Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Electronics Sales Associate

Walmart
Westminster, CO
09.2018 - 04.2020
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.

Server

Twin Peaks
Broomfield, CO
04.2015 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team Member

Chick-fil-A
Arvada, CO
03.2014 - 03.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Westminster High School
Westminster, CO
05-2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Product restocking
  • Product knowledge
  • Issue resolution
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Policy implementation
  • Conflict resolution

Accomplishments

    Rewarded TMOM

    Bradburn's CCA

Languages

English
Native or Bilingual

Timeline

E-Commerce Supervisor

Whole Food Market
10.2020 - Current

Electronics Sales Associate

Walmart
09.2018 - 04.2020

Server

Twin Peaks
04.2015 - 08.2017

Team Member

Chick-fil-A
03.2014 - 03.2015

High School Diploma -

Westminster High School

Similar Profiles

CREATE PROFILE
Annabelle Means