Annabelle Harris

As a customer Experience Lead at PetSmart with a proven track record in enhancing service quality through strategic feedback mechanisms. Skilled in team management and conflict resolution, I implemented training initiatives that improved customer satisfaction and operational efficiency. Committed to continuous improvement and understanding customer needs to drive sales and service excellence.

Energetic and adaptable with passion for delivering outstanding customer experiences. Possesses strong problem-solving abilities and excellent communication skills, ensuring customer satisfaction. Committed to making positive impact by enhancing customer interactions and streamlining service processes. Recognized as an adaptable leader, collaborative team player, passionate about the work environment Consistently balances Operational excellence with compassion.

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing bonds with clients. Motivated to maintain customer satisfaction and contribute to company success in quality, speed and process.

I didn’t have much experience when I started working at Petsmart. My first year, I was a cashier and a pet care associate. By the end of my first year, I had learned a lot. When I got to my second year, they offered me the opportunity to become an experience lead. I took the job right away because I was eager to learn new things. I learned so much so quickly that I became a lead in just a few months. I was driven and ready to work. I brought energy, positivity, and teamwork to the team. I trained new hires, focused on customer service, and made sure that donations and activations were being completed on time. I was always deescalating customer complaints and helping people.