Anna Rosales
Thornton
Summary
Dedicated professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Expert in shelf stocking and customer service, demonstrated through effective inventory control and problem-solving skills. Achieved increased coding accuracy by over 20% at Good Samaritan Pediatrics, showcasing a positive attitude and a willingness to learn.
Overview
21
21
years of professional experience
Work History
Stocker
Walmart
08.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Baker
Walmart
11.2011 - 07.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
Appointment Scheduler
Cardio Consultants
06.2006 - 10.2011
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Medical Coder
Good Samaritan Pediatrics
04.2004 - 06.2006
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Education
Medical Billing And Coding - Billing And Coding
National School of Technology
Miami, FL04-2004
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
Timeline
Stocker
Walmart
08.2023 - Current
Baker
Walmart
11.2011 - 07.2023
Appointment Scheduler
Cardio Consultants
06.2006 - 10.2011
Medical Coder
Good Samaritan Pediatrics
04.2004 - 06.2006
Medical Billing And Coding - Billing And Coding
National School of Technology
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