Anna Lang
Tempe
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Valley Country Club. Proven track record in driving sales and enhancing guest engagement through effective communication and suggestive selling. Adept at managing operations and training staff to achieve high customer satisfaction and operational efficiency.
Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.
Overview
5
5
years of professional experience
Work History
Server
Zipps Bar and Grill
04.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area, maintaining cleanliness and organization to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Pool and Restaurant Manager
Valley Country Club
03.2024 - 11.2024
- Led daily operations to ensure efficient restaurant service and maintain high customer satisfaction.
- Trained and mentored staff on operational procedures and customer service best practices.
- Managed inventory levels, reducing waste through effective stock control techniques.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service quality.
Sales Advisor
Nordstrom, Men Suits
04.2023 - 09.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
Sales Representative
Forever 21
02.2021 - 04.2023
- Drove sales through effective product presentations and customer engagement.
- Maintained in-depth knowledge of current fashion trends to assist customers.
- Collaborated with team members to achieve store sales targets and improve performance.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience.
Education
Bachelor of Arts - Operations Management
Arizona State University
Tempe, AZ04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Sales expertise
- Suggestive selling
Languages
German
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server
Zipps Bar and Grill
04.2025 - Current
Pool and Restaurant Manager
Valley Country Club
03.2024 - 11.2024
Sales Advisor
Nordstrom, Men Suits
04.2023 - 09.2023
Sales Representative
Forever 21
02.2021 - 04.2023
Bachelor of Arts - Operations Management
Arizona State University
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