Anna Hassett
Golden
Summary
Amidst background in customer service and POS systems, I have spent a lot of time working directly with people, providing personalized suggestions, and understanding how to tailor to individual customers. Maintaining a positive and enthusiastic environment is something I have found to be crucial for success in working with coworkers, as well as fostering customer satisfaction, and is one of my top priorities. Along with that, I always seek to develop my skills and understanding further, so I can perform every task with proficiency and quality.
Overview
2
2
years of professional experience
Work History
Baker
Crumbl Cookies
12.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Increased customer satisfaction with welcoming behavior, and friendly and efficient service.
Ice Cream Scooper
Coldstone Creamy
11.2023 - 11.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Operated cash register, taking payments and issuing customer receipts.
Soccer Goalie Coach
Private Coach
08.2023 - 11.2024
- Developed strong relationships with players, promoting trust and open communication within the team environment.
- Addressed individual player concerns or challenges promptly, fostering a supportive and inclusive team environment.
- Increased save percentages by refining goalie techniques in close-range situations and breakaways.
- Enhanced team performance by implementing tailored goalie training programs and drills.
- Maintained up-to-date knowledge of industry trends and innovations in goaltending training methods, ensuring effective coaching practices.
Smoothie Maker
Inta Juice
03.2023 - 10.2023
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Provided personalized recommendations for customers with dietary restrictions or allergies, ensuring their needs were met safely and deliciously.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Increased repeat business with exceptional customer service and friendly interactions.
Education
Golden High School
Golden, CO05-2025
Skills
- Team player
- Customer service
- Active listener
- Attention to detail
- Cleanliness standards
- Quality control
- Time management
- Quick learner
Timeline
Baker
Crumbl Cookies
12.2024 - Current
Ice Cream Scooper
Coldstone Creamy
11.2023 - 11.2024
Soccer Goalie Coach
Private Coach
08.2023 - 11.2024
Smoothie Maker
Inta Juice
03.2023 - 10.2023
Golden High School
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